Mortgage Operations Manager

Industrial Credit Union

$68K — $102K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business or related field
  • 2+ years of experience in mortgage lending
  • 2+ years of management experience
  • Familiarity with financial institution operations
  • Knowledge of TILA, RESPA, HMDA, Fair Lending, and ECOA

Responsibilities

  • Partner with Director of Mortgage Lending on strategic initiatives
  • Oversee daily operations of mortgage processing and servicing
  • Lead and develop your team for high performance
  • Coordinate workflows to ensure efficiency
  • Ensure loan files comply with regulations and standards
  • Monitor quality control programs
  • Manage timely payments of taxes and insurance

Benefits

  • Medical, dental, and vision insurance
  • 401(k) plan
  • Company-sponsored life insurance
  • Long-term disability coverage
  • 3 weeks of PTO from day 1, increasing with tenure
  • Sick leave
  • 11 paid holidays annually
  • Opportunities for growth
Full Job Description
Are you an experienced mortgage professional ready to lead with impact? Industrial Credit Union is hiring a full-time Mortgage Operations Manager based in Bellingham, WA to guide our lending operations and support a high-performing team. If you enjoy improving processes, developing others, and ensuring operational excellence, this could be your next great opportunity. Submit your application today!

PAY: $68,470-$102,705 annually

BENEFITS:
  • Medical, dental, and vision insurance
  • 401(k) plan
  • Company-sponsored life insurance
  • Long-term disability coverage (LTD)
  • 3 weeks of paid time off (PTO) that accrues on day 1 and increases based on length of employment
  • Sick leave
  • 11 paid holidays per year
  • Opportunities for growth


QUALIFICATIONS
  • Bachelor's degree in business or equivalent job experience
  • 2+ years of related work experience in a mortgage lending position
  • 2+ years of management experience
  • Experience with financial institution operations
  • Working knowledge of TILA, RESPA, HMDA, Fair Lending, and ECOA


An NMLS certification is preferred.

SCHEDULE: This is a full-time position working Monday-Friday, 8 AM-5 PM.

WHAT TO EXPECT AS A MORTGAGE OPERATIONS MANAGER

In this role, you will partner closely with the Director of Mortgage Lending to support strategic initiatives while overseeing the day-to-day operations of mortgage processing and servicing. You'll lead, coach, and develop your team, coordinate workflows, and ensure loan files meet compliance and investor standards. From monitoring quality control programs to ensuring timely payments of taxes and insurance, your work will help maintain smooth, accurate operations.

HOW TO APPLY

Bring your leadership skills where they'll truly make a difference. Apply now! Our initial application process is fast, simple, and mobile-friendly.

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