Job DescriptionIt's about interactions more than transactions. Have others complimented you on your attention to detail and exceptional organizational skills? Are you known for your ability to adapt in everchanging fast paced environments? Are you ready to facilitate all the moving pieces to help deliver a top-quality experience? If so, being a Mortgage Loan Advisor III with Frost could be for you.
Who you are:As a
Mortgage Loan Advisor III, you will assist our customers and educate them about our mortgage application process. Your goal is to provide recommendations that will help our potential clients achieve their financial objectives. More than that, this role is about building relationships and doing so with integrity, caring, and excellence in mind.
What you'll do:- Address the most complex mortgage issues to resolve customer questions and provide optimal service to Frost clients
- Utilize subject matter expertise to ensure appropriate procedures and all quality measures for mortgage applications are being met
- Independently collaborate with processors and underwriters to streamline processes and to consistently create an exceptional customer experience throughout the bank
- Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
What you'll need:- 4+ years of origination experience
- Ability to maintain a minimum of $24 million in annual loan production
- Demonstrated expertise in all available Frost mortgage products
- Proven ability to assist customers with the most complex mortgage situations
- NMLS license; or the ability to transfer NMLS to Frost within 60 days
- Ability to review and analyze mortgage documents
- Excellent written and verbal communication skills
- Proficient in Microsoft computer applications
Our Benefits:At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
- Medical, dental, vision, long-term disability, and life insurance
- 401(k) matching
- Generous holiday and paid time off schedule
- Tuition reimbursement
- Extensive health and wellness programs, including our Employee Assistance Program
- Referral bonus program + more!
