Job Description:Job Title Mobile Site Reliability Engineer
Corporate Title Assistant Vice President
Location Jacksonville, FL
Overview
As a Site Reliability Engineer within the End User Computing team, you will play a critical role in ensuring the security, stability, and performance of both corporate and Bring Your Own (BYO) mobile devices. You will support a diverse device ecosystem, including corporate-managed Apple devices (iPhones, iPads, and MacBooks) as well as BYO Apple and Android phones and tablets. Acting as a senior escalation point, you will manage complex incidents, enhance platform stability through observability, and continuously improve operational processes. You will collaborate closely with cross-functional technology teams to plan and execute well-governed, low-risk changes across mobile and macOS platforms. As part of a global follow-the-sun support model, you will provide senior-level coverage for the Americas and early APAC regions, ensuring critical platforms remain secure, reliable, and available for the Bank’s daily operations.
What You’ll Do
Level 3 incident response – you will be the senior escalation point for all mobile & mac production platform issues, investigating the issue to resolution, documenting and providing knowledge to lower teams for repeatable issues, coordinating with engineering, product management, and vendor support teams to identify and remediate issues. You will participate in the post-mortem problem exercises for major incidents
Change planning and implementation – working with our engineering and product teams in an Agile format, you will plan product enhancements and fixes, complete the ITIL change process, and implement the change safely. You will be a key part of the implementation of ongoing enhancements to our product including the development of pipelined configuration deliveries
Observability and platform health – you will develop monitoring solutions with Graph APIs (with Python, PowerShell, or Power Platforms) and other available platforms to help proactively identify issues, and ideally self-heal or automate response
Disaster recovery – you will help ensure compliance with our Disaster Recovery framework, including participation in routine testing, providing technical expertise for testing plans, and automating plans via Ansible, Application Programming Interface (APIs), or other means to minimize human effort
Skills You’ll Need
Proven experience engineering or providing advanced platform support for managed Apple devices – preferably both macbooks and mobiles - with an MDM like JAMF or Intune
Strong understanding and technical troubleshooting skills with Apple macOS
Proven experience in end-user support, writing clear documentation for end-users and frontline teams, leading incident response and resolution, and participating in resolution of major platform issues
Experience or knowledge troubleshooting networking concepts like DNS, Traded Credit Positions (TCP) handshake behavior, PAC files
Familiarity with automation scripting, tooling, and concepts (e.g. APIs, Python, Ansible)
Skills That Will Help You Excel
Experience with Apple SSO, Microsoft Entra ID identity and authentication concepts including Conditional Access
Experience providing platform support in large enterprise organizations, or working across global locations
Experience working in ServiceNow or a similar platform for incident, request, and change management
Familiarity with Site Reliability Engineering concepts – we are transforming from traditional ops to SRE and are looking for a champion to help drive adoption of SRE concepts in the team
Expectations
It is the Bank’s expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank’s hybrid working model.
The salary range for this position in New York City is $ $78,000 to $120,500. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
Deutsche Bank Benefits
At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click to learn more!
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