Inside the Role
This role involves providing onsite support to customers and service partners in the assigned Mid West region of the US. The technician will be responsible for making repairs to coach-side issues like electrical, HVAC, suspension, chassis, and interior systems. They will also write damage and special incident reports on customer complaints and forward these to the Product Support Manager. The technician will also be responsible for completing recalls and product campaigns.

This position is for Daimler Coaches North America. Michigan or Illinois area preferred , but the candidate can be located anywhere in the territory, which includes OH, MI, IL, IN, KY, MO, KS, NE, IA, SD, ND, MN, and AK

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

Position offers a starting salary range of $95,000.00 - $121,000.00 USD

Pay offered dependent on knowledge, skills, and experience

Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.

What You Drive at DTNA

• Advise and support customers in an assigned area for all service and maintenance topics.
• Maintain active, timely and accurate CRM records (Novis), reports and applicable logs.
• Work in effective, efficient partnership with product support manager and sales colleagues to achieve overall team targets
• Analyze customer complaints and write damage and special incident reports. Collaborate with product support manager to track and resolve these complaints.
• Maintain and stock a service vehicle with appropriate tools and parts to complete field repairs.
• Support service partners in the degeneration of campaigns and recalls.
• Instruct the service personnel from customers in all service and maintenance topics.
• In collaboration with the product support manager, develop and test repair solutions as well as installation instructions (service bulletins) for the elimination of customer complaints
• Complete recall and campaign work on company and customer vehicles.

Knowledge You Should Bring

• Bachelor's degree in related field and 4-6 years of relevant experience, or an Associates with 6-8 years of relevant experience, is required.
• 2-4 years of relevant experience in automotive industry
• 2 years of proven experience in motor coach aftermarket industry
• Prior Bus / motor coach industry experience.
• Understanding and ability to understand and to explain complex technical product in detail
• Outstanding customer service experience.
• Excellent communication, presentation, interpersonal, problem-solving, and organizational skills. Proficient in MS Office, typical computer systems / skills
• High level of personal and professional integrity, honesty and accountability.
• Ability to travel regionally and internationally more than 50% of the time.
• An attached resume is required

Exceptional Candidates Might Have

• CDL with P endorsement a plus

#LI-Remote #LI-RR1

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-
Jacksonville, FL US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type:
Remote

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions