What You Drive at DTNA  

• Advise and support customers in an assigned area for all service and maintenance topics.

• Maintain active, timely and accurate CRM records (Novis), reports and applicable logs.

• Work in effective, efficient partnership with product support manager and sales colleagues to achieve overall team targets

• Analyze customer complaints and write damage and special incident reports. Collaborate with product support manager to track and resolve these complaints.

• Maintain and stock a service vehicle with appropriate tools and parts to complete field repairs.

• Support service partners in the degeneration of campaigns and recalls.

• Instruct the service personnel from customers in all service and maintenance topics.

• In collaboration with the product support manager, develop and test repair solutions as well as installation instructions (service bulletins) for the elimination of customer complaints

• Complete recall and campaign work on company and customer vehicles.

Knowledge You Should Bring  

• Bachelor’s degree in related field and 4-6 years of relevant experience, or an Associates with 6-8 years of relevant experience, is required.

• 2-4 years of relevant experience in automotive industry

• 2 years of proven experience in motor coach aftermarket industry

• Prior Bus / motor coach industry experience.

• Understanding and ability to understand and to explain complex technical product in detail

• Outstanding customer service experience.

• Excellent communication, presentation, interpersonal, problem-solving, and organizational skills. Proficient in MS Office, typical computer systems / skills

• High level of personal and professional integrity, honesty and accountability.

• Ability to travel regionally and internationally  more than 50% of the time.

• An attached resume is required

Exceptional Candidates Might Have  

• CDL with P endorsement a plus

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