Job DescriptionPAY AND FAIR LABOR STANDARDS ACT (FLSA) STATUS:
Pay Range: 513NE
Hourly Rate: $30.94 - $47.30
FLSA Status: Non-Exempt
The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy.
OVERAGE POSITIONThis position is an overage. Funding for this position will be re-evaluated on a fiscal year basis.
JOB SUMMARYThe Mobile Integrated Healthcare Navigation Responderis located in the
Emergency Medical Services Transport Division of the
Fire Department within the City of Oklahoma City and is responsible for providing co-response interventions for behavioral health calls including by not limited to mental health crises and overdoses.
ESSENTIAL JOB FUNCTIONS- Manages incoming calls to the Crisis Call Diversion Center, 988 Dispatch and other referral sources and determines deployment of the Crisis Response Team, or other alternative response teams.
- Collects comprehensive information about a consumer's situation through interviews and other relevant sources, utilizing verbal de-escalation as needed to ensure effective engagement.
- Conducts thorough trauma-informed assessments to determine behavioral health service needs and the level of treatment required.
- Creates crisis stabilization and safety plans to facilitate an individual's safe integration within the community.
- Offers individual short-term case management services including linkage, advocacy, and referral to foster ongoing stabilization resources.
- Actively participates in continued care, with a commitment to ensuring social and/or familial support when appropriate and available.
- Educates family members on mental health symptoms, treatment, and community resources.
- Ensures timely processing of patient confidential health documentation as required by law.
- Performs other duties as assigned.
VETERANS PREFERENCEHonorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement.
MINIMUM QUALIFICATIONS- Minimum of two (2) years of community behavioral health or related experience working with individuals experiencing substance use disorders, mental health conditions, disabilities, and/or housing insecurity.
- Bachelor's Degree in related field.
- Oklahoma Department of Mental Health and Substance Abuse Services (ODMHSA) Behavioral Health Case Manager II certification.
- Possession of a valid Driver License (Operator).
KNOWLEDGE, SKILLS, AND ABILITIES- Knowledge of technology including Microsoft suite programs.
- Skill in effective time management, scheduling, and prioritization.
- Skill in crafting and maintaining clear, concise routine reports and correspondence.
- Ability to work independently, draft reports, complete electronic medical records, and document services within legally required timeframe.
- Ability to cultivate and sustain effective working relationships with consumers, community members, Oklahoma City Fire Department personnel, Oklahoma City 911 and 988 Dispatch, healthcare professionals, and the general public.
- Ability to communicate effectively and efficiently with diverse stakeholders, including healthcare professionals, law enforcement representatives, first responder organizations, fire department personnel, and the public, in formal, informal, or educational/public relations contexts.
- Ability to maintain required certifications and/or licenses.
- Ability to maintain working knowledge of current trends and developments in the behavioral health field through ongoing participation in training, continuing education, and other educational opportunities.
- Ability to adhere to departmental policy and procedures, Oklahoma Department of Mental Health, and Substance Abuse Services (ODMHSAS) standards and criteria, federal and state confidentiality rules and regulations, and any special funding source requirements.
- Ability to assume responsibility for work performed and accountability for decisions made.
- Ability to adhere to all laws, professional standards, and ethical codes.
COMPETENCIES- One City, One Team (Teamwork/Team Oriented) (1) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; (2) participates willingly and effectively as a team lead or team member; (3) builds consensus; fosters team commitment, spirit, pride, and trust; (4) collaborates with others to accomplish goals and objectives and achieve results; (5) expresses facts, ideas, messages, and information (technical and non-technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience; (6) actively listens, clarifies information as needed; (7) [Core Value One City, One Team] shares information, resources and solutions across departments; (8) [Core Value One City, One Team] asks for help early and offers it often; (9) [Core Value One City, One Team] collaborates across teams before decisions are made.
- Service First (Customer Centric) (1) Demonstrates commitment to public service; (2) serves and satisfies internal and external customers in a timely and effective manner; (3) establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers; (4) supports the Department/City's mission; develops and executes strategies with the customer in mind; (5) [Core Value Service First] acts quickly and follows through until the job is complete; (6) [Core Value Service First] serves everyone with genuine respect, diligence and professionalism; (7) [Core Value Service First] makes decisions with the people we serve in mind.
- Respect Always (Leads Through Influence) (1) Persuades others; builds consensus through give and take; (2) gains cooperation from others to obtain information and accomplish goals; (3) works with others towards achieving agreements that may involve exchanging resources or resolving differences; (4) understands the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort including those actively involved; (5) leads through influence over the process and its results, and those who have a vested interest in the outcome (positive or negative). (6) [Core Value Respect Always] listens with curiosity and speaks with care; (7) [Core Value Respect Always] embraces different perspectives and lived experiences; (8) [Core Value Respect Always] gives feedback constructively and receives it openly.
- Own the Outcome (Execution and Results) (1) Sets well-defined and realistic goals and high standards of performance for self or self and others; (2) displays a high level of initiative, effort, and commitment toward performing work; (3) completes assignments in a thorough, accurate, and timely manner, and delivers results; (4) works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior; (5) demonstrates understanding of all aspects of the job and application of accrued knowledge in carrying out duties and responsibilities; technical knowledge; skill in the techniques, equipment, procedures, and work required; (6) recognizes opportunities and takes action for improvement to programs, policies, procedures, practices, and processes; (7) understands and is able to apply the principles, methods, and tools of quality improvement; (8) collects, examines, analyzes, and interprets data from a variety of sources; (9) makes data-driven recommendations/decisions and achieves results; (10) effectively achieves results through others to achieve the Department or City's mission; (11) [Core Value Own the Outcome] takes initiative to fix it or escalates issues; (12) [Core Value Own the Outcome] follows through on commitments; (13) [Core Value Own the Outcome] speaks up when accountability is missing.
- Keep Getting Better (Commitment to Continuous Improvement) (1) Recognizes opportunities for improvement with regard to programs, policies, procedures, practices, and processes; (2) understands and is able to apply the principles, methods, and tools of quality improvement; (3) collects, examines, analyzes, and interprets data from a variety of sources; (4) makes data-driven recommendations/decisions and achieves results; (5) [Core Value Keep Getting Better] takes time to reflect and act on what is working and what is not; (6) [Core Value Keep Getting Better] learns from mistakes without blaming; (7) [Core Value Keep Getting Better] supports self and other's development and growth.
- Empathetic Leadership (1) Fosters a workplace where employees are engaged; (2) seeks to know and learn about, and respects the values, attitudes, and beliefs of others; (3) welcomes varied ideas, perspectives, and thoughts when carrying out the work of the organization and making decisions; (4) builds trust through transparency, open communication, feedback, consistency, and humility; (5) seeks to build high performing teams through practices that demonstrate a commitment to hiring the most qualified candidates; promotes advancement opportunities for all (e.g., coaching, mentoring, providing personal and professional development opportunities); (6) resolves conflict and maintains effective working relationships with others through open dialogue, collaboration, empathy, active listening, understanding, tact, diplomacy, and professionalism; (7) treats others with fairness and dignity; (8) demonstrates emotional maturity; and (9) recognizes contributions and celebrates accomplishments. Note: This competency is not applicable for employees who are not supervisors.
- Judgment (1) Plans, coordinates, and executes business functions efficiently, effectively, and in a fiscally responsible manner; (2) identifies risks and develops and implements measures to avoid, mitigate, or minimize those risks; (3) makes effective, timely, well-informed, objective, and transparent work-related decisions; (4) exhibits emotional maturity and stability, effectively manages conflict, and remains optimistic and calm during stressful situations; (5) uses resources effectively to achieve results aligned with organizational priorities; (6) applies understanding of financial managemen
