Join Our Team as a Mobile Communication and Device Administrator at Epiroc!

The Mobile Communication and Device Administrator - United States is responsible for overseeing the deployment, management, and support of mobile communication systems and devices across the U.S. operations. This role ensures mobile technologies are aligned with business needs, secure, and cost-effective. The administrator collaborates with Third Party Mobile Communication Partner, Epiroc Information Technology (EIT) Mobile Device Management (MDM) team, Sourcing, and end-users to maintain optimal performance and compliance with corporate, country, and entity policies.

PRINCIPAL RESPONSIBILITIES

• Manage the lifecycle of mobile devices including procurement, activation, configuration, and decommissioning.
• Support end-users with mobile device issues, including troubleshooting hardware, software, and connectivity problems.
• Coordinate with mobile carriers and vendors to manage service plans, billing, and escalations.
• Monitor mobile usage and generate reports to identify cost-saving opportunities and ensure policy compliance.
• Maintain accurate records of mobile assets and user assignments.
• Develop and maintain documentation for mobile device policies, procedures, and user guides.
• Ensure compliance with data security and privacy standards related to mobile communications.
• Collaborate with EIT and security teams to implement mobile security protocols and respond to incidents.
• Stay current with mobile technology trends and recommend improvements to enhance productivity and efficiency.
• Integrate Artificial Intelligence (AI) to enhance mobile communication programs by improving efficiency, personalization, and decision-making.
• Supplier management responsibilities, ensuring cost-effective procurement, high-quality vendor performance, and strategic alignment with mobile technology needs.
• Foster strong supplier relationships and oversee contract compliance to support seamless device and communication operations.

PERSONAL CHARACTERISTICS

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work independently.
• This role requires a blend of strategic insight, technical fluency, and strong interpersonal skills to drive innovation and enhance business communication.
• This role requires not only technical expertise but also strong interpersonal qualities to support users and drive innovation.
• Empathy - Understands user needs and delivers responsive, personalized support.
• Passion - Demonstrates a genuine interest in mobile technology and continuous improvement.
• Enthusiasm - Brings positive energy to team collaboration and promotes adoption of new tools and practices.

EDUCATION & EXPERIENCE

• Associates or Bachelors degree in Business Administration, Communication or related field.
• 3+ years of experience in mobile device administration (required)
• Proficiency with mobile operating systems (iOS, Android) and MDM platforms (e.g., Intune, MobileIron, AirWatch).
• Experience with enterprise mobility management (EMM) solutions.
• Familiarity with telecom expense management tools.
• Knowledge of mobile security best practices and compliance standards.
• Project management experience in mobile technology deployments.
• Mobile communications Supplier relationship management

The work environment reflects typical conditions encountered while performing the essential functions of this role in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The noise level is generally low to moderate.

To promote wellness, ergonomic equipment, and regular breaks are encouraged.

Reasonable accommodations are available to support individuals with disabilities in fulfilling the role's essential functions.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.