Number of Openings:
1

Worker Type:
Permanent

Position Overview:
Help Keep Yukon Mining Moving.

Finning is seeking a customer-focused Mining Product Support Representative to support some of the Yukon's leading mining operations. Based in Whitehorse, you will work closely with mine maintenance and operations teams to deliver parts, service, component, and equipment support solutions that maximize fleet reliability and productivity.

As a trusted advisor to your customers, you'll help solve complex operational challenges, coordinate major repair and rebuild projects, develop maintenance strategies, and ensure customers have access to the resources they need to achieve their production goals. Success in this role requires a strong commitment to customer service, a collaborative approach, and the ability to bring together Finning and Caterpillar resources to deliver solutions in demanding mining environments.

Working alongside experienced mining professionals across Finning and Caterpillar, you'll play a key role in supporting critical mining operations today while helping position customers for future success.

Job Description:

Customer Focus / Product Support Sales

• Manage the successful execution of assigned product support business for your mining accounts
• Ensuring a strong focus of parts' customer satisfaction (relationship building & strengthening, retention)
• Direct timely resolutions to customer issues
• Maintain accurate and updated customer data, including equipment populations, equipment hours, contacts.
• Leverage customer and Finning data to develop short and long range parts and component forecasts and partner with the customer to validate
• Develop and prepare, supported by internal marketing support teams, customer quotes, proposals and responses to product support RFP/RFQ
• Coordinate and manage the profoma presentation and approval with customers
• Attend weekly customer scheduling meetings (planning meetings, parts meetings, etc.)
• Lead monthly meetings with your assigned customer base with documented actions
• Proactively manage fleet components with use of component management tools
• Build and execute product support attack plans to win in non-traditional spaces
• Execution of contractual product support requirements and Customer Value Agreements

Relationships

• Build and maintain strong relationships with key customer contacts
• Build and maintain relationships with internal branch team and support teams within Finning and Cat.

Enterprise

• Development and maintenance of a formal process for collecting competitive intelligence and reporting it to marketing and sales. Recognizing that the best competitive insights often come from our own field technicians, the incumbent will develop, and action processes designed to capture and report these activities.
• Working collaboratively with supply chain share customer parts and component forecast to ensure that we have parts supply

Education & Experience:

• Strong leadership & communication skills
• Proven problem solver who can deliver on all project phases without direct supervision
• Excellent interpersonal skills to deal with sensitive issues, develop others, or persuade others inside and outside the business unit to take specific actions
• The successful candidate has a good understanding of best practices for mine equipment
• 5+ years sales experience managing large accounts
• Automotive or heavy equipment experience or proven sound mechanical & equipment systems knowledge
• Strong parts and service background
• Business acumen and understanding of support systems, credit and financing
• Understanding Finning Systems: CTS, PTOS, INFOR M3/Lawson, Warranty, SIS
• Understands and adheres to safety procedure
• Experienced with various office programs MS Excel, Word, Outlook and PowerPoint