Company:Finning Canada
Number of Openings:1
Worker Type:Permanent
Position Overview:We are seeking a dynamic and strategic Mining Account Manager to lead all commercial interactions between Finning and our valued customers. This role is pivotal in driving business growth through the development and execution of comprehensive business plans, tailored sales strategies, and targeted marketing initiatives. The successful candidate will be responsible for representing the full suite of Finning's products and services, ensuring a customer-centric approach that aligns with both client needs and organizational goals.
Job Description:- Growth targets to include Percentage In New Sales (PINS), Revenue, Gross Profit%, Cat Financial Services Ltd (CFSL), Master Goods and Services Agreements (MGSA) Customer Value Agreements (Components and Consumables), Connectivity (Condition Monitoring), my.Finning.com (MFC) use, Parts.cat.com (PCC) and/or Internal Parts (IP) use. Negotiation and execution of mining contracts, quoting and sale of new, used and rebuilt equipment, develop an asset life strategy for each site and ensure governance model is in place.
- Develop a customer account management plan that encompasses all elements of customer activity that can be used as a complete customer strategy that ultimately results in delivering profitable growth for the Company. Develop and deliver short term attack plans (less than 2 years), medium (2-5 year) and long range (5-10 years) customer account management plans that align to our customer's mine plans. These plans would include equipment and component forecasts (via Asset Management Tool), pricing, quality, estimates and market intelligence in line with the mining leadership Priority Value Drivers (PVD's).
- Effectively communicate all applicable news within Finning as it relates to their mining territory. Being a leader with respect to CRM usage will be crucial in keeping the enterprise in touch with all progress that relates to the customer. Support regional and other internal teams in order to influence and maximize the customer experience. Consistent communication with all relevant branch personnel (ie: Branch Manager, Sales Manager, Equipment Representatives, Product Support Representatives) in order to drive consistency with the customer throughout the Region.
- Be an ambassador of the Finning safety culture and ensure that the safety practices of the customer and Finning are aligned. Also, promote Caterpillar Safety Solutions where applicable.
- Communicate and develop account status with the global CAT relationship. A strong partnership with the Cat Mining team will be imperative in order to achieve success. Identify and manage any cross-divisional opportunities so that a seamless, integrated approach is presented.
- Understand and develop government and indigenous relations as well as ESG initiatives as they pertain to Finning interests. Create a better understanding of how to work cohesively and beneficially in the governmental world, indigenous culture and ESG's
Education & Experience:- Minimum 7-10+ years of experience in sales, product support, and parts, equipment, engineering, or operations within the Mining industry.
- In-depth knowledge of mining operations, industry commodities, and related products and services.
- Proven ability in forecasting, demand planning, and delivering best-in-class solutions through effective problem-solving.
- Mechanical aptitude considered an asset.
- Skilled in building relationships and liaising with stakeholders at all organizational levels.
- Excellent communication, sales, marketing, and presentation skills, with confidence in engaging both small and large groups.
- Effective in coaching, team motivation, and aligning efforts toward common goals.
- Highly organized with strong time management and computer proficiency.
