Watsco Inc

Mid-South Operations Manager

Watsco Inc • $75K — $95K *
Jackson, MS 39212In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School Diploma or GED required; Bachelor's degree or equivalent work experience preferred.
  • 5+ years of experience in field operations management, particularly in Distribution or Supply Chain.
  • Proven experience leading a large team across multiple geographic locations.
  • Experience working in a cross-functional organizational setting.
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook).
  • Experience in HVAC and Refrigeration industry is advantageous.

Responsibilities

  • Manage sales center processes and procedures for effectiveness and productivity.
  • Collaborate with Division President and Regional Managers on inventory and sales support.
  • Oversee operational training and coaching for Sales Center Managers to achieve excellence.
  • Enforce safety practices and policies across assigned locations.
  • Achieve or exceed field operating targets, focusing on growing Gross Margin through operational policies.
  • Drive divisional teams to meet corporate goals related to inventory and warranty processes.
  • Communicate and report on operating costs and make recommendations for improvements.

Benefits

  • Health, dental, and vision insurance options available.
  • Paid time off and holiday leave.
  • Retirement savings plan with company match.
  • Opportunities for career advancement and professional growth.
  • Employee assistance programs and wellness initiatives.
Full Job Description
Summary

The Division Operations Manager will lead oversight for operational division teams in accordance with Company policies and applicable laws. The Division Operations Manager is responsible for direction and oversight of a designated Division consisting of multiple sales center locations. The Division Operations Manager is responsible for monitoring and measuring the operational processes and procedures of assigned locations to ensure effectiveness, productivity, and time management.

Essential Duties/Accountabilities
  • Manages oversight of sales centers processes and procedures to ensure effectiveness, productivity, and time management.
  • Collaborates with the Division President and Regional Managers on inventory control, sales support, processes and procedures, and fleet/facilities.
  • Responsible for oversight of operational initiatives for training and coaching Sale Center Managers on achieving operational excellence in audits, customer service and people management skills, optimal store appearance and merchandizing, and in supporting sales.
  • Ensures that all safety practices and policies are implemented and enforced in assigned sales centers order to maintain our culture of safety.
  • Achieves or exceeds field operating targets with specific focus on growing Gross Margin Dollars through Operations policies and procedures, i.e. warranties, VCB, and ESD and change management.
  • Drives divisional operation teams to achieve corporate goals related to process and procedures, inventory turns, ESD reductions, and warranty processes.
  • Responsible for reports on operating costs within assigned areas. Alerts management of cost and labor over run. Makes recommendations and implements solutions to problems related to same.
  • Participates directly and effectively in the dissemination of corporate strategy and message to each location and its management.
  • Works with upper management to develop and improve operational processes and procedures.
  • Ensures project control activities and costs are managed daily and that appropriate actions are taken to ensure consistent deliverables and project executions. Demonstrates business acumen within area of responsibility. Possess in-depth understanding of change management processes.
  • Keeps up-to-date on information and technology affecting functional areas to increase innovation and ensure compliance.
  • Communicates regarding all levels of operational progressions to ensure the activities in the field are consistent with Company policies and procedures. Works with team to drive division and region operations to maximize improvements and minimize losses.
  • Responsible for establishing and communicating performance expectations, providing positive and constructive feedback, determining training and development needs, and conducting on-the-job training to ensure execution of projects.
  • Assists with developing leaders within the sales centers team and enhances capabilities of all team members.
  • Oversight responsibilities include ensuring smooth and efficient transitions for service center relocations, closures, and new openings.
  • Monitors and measures the operational processes and procedures of assigned locations to ensure effectiveness and productivity.
  • Assists assigned sales centers to achieve passing audits during quarterly reviews.
  • Works with upper management to develop and improve operational processes and procedures.
  • Trains, mentors, and elevates Sale Center Managers.
  • Coaches Sales Center Managers on customer service and people management skills.
  • Coordinates with Sales Center Managers to improve appearance and merchandising of location.
  • Provides operational guidance and direction to Sales Center Managers to support sales efforts.
  • Leads the divisional charge to achieve established corporate goals related to process and procedures, inventory turns, ESD reductions, and warranty processes.
  • Participates directly and effectively in the dissemination of corporate strategy and message to each location and its management.
  • Communicates regarding all levels of operational progressions or lack thereof to direct supervisors as well as division and location management to maximize improvements and minimize loss.
  • Other duties as assigned.


Required Education and Experience
  • High School Diploma or GED required. Bachelor's degree or equivalent work experience.
  • Five (5) years' experience in or related to field operations management in Distribution or Supply Chain required
  • Experience leading a large team across various geographic locations
  • Working with a cross functional organization to help achieve goals unique to each department
  • Proficiency in Microsoft office applications (e.g., Word, Excel, Outlook)
  • HVAC and Refrigeration industry experience a plus


Skills
  • Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups.
  • Excellent customer service mindset with the ability to develop long term relationships
  • Excellent written and verbal communication skills
  • Excellent analytical aptitude with a proven ability to analyze/interpret data
  • Strong and creative problem-solving skills
  • Ability to work independently and in a team environment
  • Proactively seeks continuous process and service improvements
  • Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.


Physical Demands
  • Must be able to frequently lift up to 50 pounds.
  • The employee frequently is required to stand sit or walk, climb, kneel, crouch, or crawl.
  • Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


Travel
  • This position requires travel. Frequent travel is outside the local area and overnight.


Work Environment
  • The employee is regularly required to work in an office, warehouse, or outdoor environment.
  • While performing the duties of this position, employee regularly travels to Company locations and works in offices and other warehouse/storeroom environments.
  • Position will require employee to travel between sites in all types of weather and employee may be subjected to all types of weather conditions.
  • Employee will be required to office in assigned location when not traveling.

About Watsco Inc

Watsco is a distributor of heating, air conditioning, and refrigeration (HVAC/R) products as a manufacturer of parts and components for HVAC/R equipment.

Watsco Inc Careers

Join the dynamic team at Watsco Inc, the leading distributor in the HVAC industry, and be part of a company known for its enduring commitment to innovation and growth. At Watsco Inc, we offer more than just job opportunities; we provide a platform for professional development and leadership in an environment that values diversity and inclusion.

Work You’ll Do

Embark on a career with Watsco Inc and contribute to our mission of transforming the HVAC industry through sustainable and innovative solutions. Our team at Watsco Inc is at the forefront of industry expertise and digital innovation, making us a unique leader in the marketplace.

Explore Professional Growth and Development

Watsco Inc is dedicated to the professional growth of its employees, offering unparalleled career advancement opportunities. With a variety of training and development programs, Watsco Inc supports your journey from internship to full-time leadership positions. Our commitment to professional growth ensures that every team member has the resources and support to succeed.

Innovative Work Environment

Join a team of over 5,000 dedicated professionals who are driving change in the HVAC industry. At Watsco Inc, innovation isn’t just another word—it's part of our culture and every project we undertake. Engage in work that challenges the status quo, utilizing your skills to contribute to meaningful projects that have a tangible impact on our business and the environment.

Diversity and Inclusion

At Watsco Inc, we believe that diversity fuels innovation. Our inclusive culture embraces different perspectives and creates a vibrant workplace where all employees can achieve their potential. Diversity training is integral to our operations, ensuring that we continue to lead with empathy and understanding in all aspects of our business.

Benefits and Culture

Choosing a career at Watsco Inc means joining a company that prioritizes the well-being and satisfaction of its employees. We offer a competitive package of benefits designed to support the diverse needs of our team members. From health and wellness programs to flexible working conditions, we ensure that our employees are well taken care of.

Join Our Team

Discover the array of job opportunities at Watsco Inc, from entry-level positions to senior roles in various departments. We are always looking for passionate, curious, and innovative individuals to join our team. Explore open positions that match your skills and interests, and take the first step towards a rewarding career at Watsco Inc.

Stay Connected

Keep up to date with the latest at Watsco Inc by following our careers blog. Gain insider perspectives and industry-leading insights that can help you navigate your career path. Personalize your experience by subscribing to job alert emails, tailored to your preferences and skills.

Networking and Interviews

Networking at Watsco Inc opens doors to numerous opportunities within the company and the broader industry. Prepare your resume and sharpen your interview skills to take advantage of the career opportunities available. Our hiring process is designed to identify and nurture talent, ensuring that every new member is a perfect fit for our team. At Watsco Inc, your career is what you make of it. Join us and be part of a company that is reshaping the future of the HVAC industry through leadership, collaboration, and innovation.
Learn more about Watsco Inc
Size
6,850 employees
Market Cap
$9.7 billion
Industry
Real Estate & Construction
Net Income
$269.5 million
Founded
1945
5 Year Trend
+8.3%
Revenue
$5 billion
NASDAQ
WSO
* Ladders Estimates

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