IBM

Microsoft Dynamics 365 CE Technical Solution Architect/Architecte Technique de Solutions Microsoft Dynamics 365 CE

IBM$110K — $130K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a relevant field.
  • Strong technical expertise in Dynamics 365 CRM solutions (e.g., Sales, Customer Insights).
  • Proven experience as a Technical Architect leading CRM implementations.
  • Expertise in Power Platform including Power Apps and Power Automate.
  • Strong knowledge of C#, .NET, JavaScript, and Azure Services.
  • Experience with system integration technologies like REST API and Azure Logic Apps.
  • Excellent communication and stakeholder management skills.

Responsibilities

  • Lead end-to-end technical architecture for Dynamics 365 CRM projects.
  • Participate in presales activities including requirement discussions and solution proposals.
  • Translate business requirements into secure and scalable technical solutions.
  • Define integration strategies with external systems using various technologies.
  • Provide technical leadership to both onshore and offshore teams.
  • Review solution designs and customizations to ensure best practices are followed.
  • Oversee data migration planning and data quality frameworks.

Benefits

  • Opportunity to work on diverse client projects.
  • Ability to shape CRM architectures for leading organizations.
  • Work alongside experienced teams, both locally and globally.
  • Continuous learning opportunities with the latest Dynamics 365 capabilities.
  • Potential career growth in a rapidly evolving tech environment.
Full Job Description
Your role and responsibilities

We are seeking an experienced Dynamics 365 Customer Engagement/CRM Technical Solution Architect to lead our clients' CRM implementation projects. This role will be responsible for driving presales activities, designing scalable CRM architectures, and guiding implementation teams to ensure high-quality delivery for our clients.

Key responsibilities:
  • Lead end-to-end technical architecture and solution design for Microsoft Dynamics 365 CRM projects.
  • Participate in presales activities, including requirement discussions, solution proposals, effort estimation, and technical presentations.
  • Translate business requirements into scalable, secure, and maintainable technical solutions.
  • Define integration strategies with external systems using Power Platform, Azure Logic Apps, and other technologies.
  • Provide technical leadership to onshore and offshore development teams.
  • Review solution designs, customization, plugins, workflows, and configurations to ensure adherence to best practices.
  • Oversee data migration planning, data modeling, and data quality frameworks.
  • Collaborate with project managers and stakeholders to ensure timely and successful project delivery.
  • Troubleshoot and provide expert guidance on technical issues throughout the project lifecycle.
  • Stay updated on the latest Dynamics 365 CRM and Power Platform capabilities and recommend improvements.


Required education

Bachelor's Degree

Required technical and professional expertise

  • Strong technical expertise in Microsoft Dynamics 365 Customer Engagement/CRM solutions (Sales, Customer Insights, Customer Service, Contact Center, Field Service).
  • Proven experience as a Technical Architect or Senior Developer leading CRM implementations.
  • Expertise in Power Platform (Power Apps, Power Automate, Power BI).
  • Strong knowledge of C#, .NET, JavaScript, and Azure Services.
  • Experience with system integration (REST API, Azure Logic Apps, Service Bus, etc.).
  • Experience working in Agile project environments.
  • Excellent communication and stakeholder management skills.
  • Ability to work with both local Canadian teams and global delivery teams.


Preferred technical and professional experience

  • Microsoft certifications in Dynamics 365 Customer Engagement/CRM and Power Platform.
  • Experience with large enterprise clients and international project delivery.
  • Experience with Microsoft Copilot Studio / Agentic CRM.
  • Experience in presales or consulting roles.
  • Knowledge of data governance, security models, and solution compliance.


OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application.

The salary range for the position is based on a full-time schedule. Your ultimate salary within this range may vary depending on your job-related skills and experience for this position.

About IBM

Sequent Computer Systems designs and manufactures multiprocessing computer systems based on Cache Coherent Non-Uniform Memory Access architecture, which are used primarily as application and database servers for commercial applications. Through a partnership with Oracle Corporation, Sequent became a dominant high-end UNIX platform in the late 1980s and early 1990s. Later it introduced a next-generation high-end platform for UNIX and Windows NT based on non-uniform memory access architecture, NUMA-Q. Sequent Computer Systems, Inc. was incorporated in 1983 and is based in Beaverton, Oregon. In July 1999 Sequent Computer Systems, Inc. was acquired by International Business Machines Corp.

IBM Careers

Joining IBM presents a prime opportunity to be part of our global team of professionals, leading the way in technological innovation and business solutions. At IBM, we offer more than just job opportunities; we provide a platform for growth, leadership development, and a chance to be at the forefront of industry innovation. Work You’ll Do At IBM, your work impacts global markets and helps reshape industries. As part of our team, you will contribute to projects that harness the power of cloud computing, AI, and blockchain technologies. With IBM, you are positioned to lead in the marketplace, leveraging our deep industry expertise and commitment to digital innovation. Transform Your Career IBM is not just a company; it's a culture of innovation and leadership. We are committed to diversity and providing an inclusive environment where all professionals can thrive. Joining IBM means being part of a team that values your unique skills and perspectives. IBM offers a variety of career paths, including full-time positions and internships, that allow you to explore your interests and develop new skills. Our professional development programs are designed to help you grow at every stage of your career, featuring robust training, certification support, and opportunities for advancement. Innovate with Us Engage in work that matters with a team of over 350,000 IBMers worldwide, driving progress in over 170 countries. At IBM, innovation isn’t just about technology, it’s about transforming how businesses operate and compete. Your work will deliver solutions that anticipate and fulfill the needs of our clients in an ever-evolving landscape. Be Part of a Great Team IBMers are diverse, talented, and globally connected. You’ll collaborate with thought leaders and industry experts who are shaping the future of technology. Our culture fosters creativity, teamwork, and the continuous pursuit of excellence. Networking and Professional Growth IBM is deeply invested in the professional growth of its employees. We encourage networking within the company to foster connections that can lead to greater innovation and career advancement. Our leadership is committed to providing every employee with the tools they need to succeed, from mentorship programs to diversity training. Explore Job Opportunities Whether you’re looking for an internship, a graduate role, or a leadership position, IBM offers a range of career opportunities. Our hiring process is designed to be transparent and fair, providing you with all the resources you need to succeed in your interview and resume preparation. Stay Connected Join Our Team Discover the various positions available that match your skills and interests. At IBM, we look for passionate, curious, and solution-driven team players. Explore our open positions and find where you can make a difference. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at IBM. Join IBM and be part of a legacy of leadership and innovation. Shape your future and build a career designed to last.
Learn more about IBM
Size
307,600 employees
Market Cap
$128 billion
Industry
Net Income
$5.5 billion
Founded
1911
5 Year Trend
-6.4%
Revenue
$73.6 billion
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