Overall Job SummaryThis position is responsible for managing all aspects of loss prevention for a geographic area to reduce and control shortage and other financial losses in 124+ company stores. The coverage areas average $850+ million in sales revenue.
Essential Duties and Responsibilities (Min 5%)- Educate and Train Store Leadership and team members
- Complete loss prevention store assessments and visit with emphasis on teaching and coaching, offering solutions to issues within company guidelines
- Participate in all regional, district and store brand meetings, conference calls, and when possible, conducts store visits with field leadership
- Achieve assigned shrink goals and objectives through established awareness programs, in partnership with store management and field leaderships
- Coordinate, investigate, and resolve internal theft issues and cases utilizing: Interviewing techniques, CCTV, Point of Sale Exception Reporting, and retail business systems analysis
- Execute and manage the high shrink store programs within the assigned area with the objective and expectation of reducing losses
- Analyze data and reporting to identify and ultimately resolve shrink related activity
- Conduct onsite visits to new store opening locations to ensure loss prevention processes are in place and to train new team members on loss prevention concepts and protocols
- Provide risk assessment for new and exiting store locations and recommend physical security needs such as CCTV, electronic article surveillance or alarm upgrades to positively impact losses
- Completes store inventory preparation visits as needed
Required QualificationsExperience: 8-10 years of multi-unit retail loss prevention and internal investigations experience is preferred.
Education: Bachelor's degree from an accredited college or university in Business Administration or related field is preferred. Any suitable combination of education and experience will be considered.
Preferred knowledge, skills or abilities- Experienced in Microsoft Word, Excel, Outlook, and SAP, including the use of exception based reporting systems
- Strong communication, problem solving, public speaking, time management and interpersonal skills. The ability to effectively influence others without direct authority over district and store level team members.
- Ability to self-motivate and work with little supervision, work with a sense of urgency and to prioritize tasks
- Display a detail-oriented approach to work
- Ability to positively handle conflict
- Ability to plan for and travel overnight frequently, up to 90% or more, with little notice
- Proven ability to handle complex internal investigations and interviews, and have the ability to obtain the advanced certification with Wicklander-Zulawski
- Ability to be on call 24/7 to handle emergencies (alarm issues, internal theft cases, disaster response etc)
Working Conditions- Normal office working conditions
- Travel required 90%
Physical Requirements- Sitting
- Standing (not walking)
- Walking
- Kneeling/Stooping/Bending
- Driving a vehicle
- Lifting up to 10 pounds
DisclaimerThis job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.
