General position summary:

The Manager of Process and Large Projects, Workplace Solutions leads the continuous improvement of Perdue processes by applying industry best practices, communication standards, and software tools that support operations, customers, and company goals. This role also manages the planning, execution, and closeout of complex commercial furniture, workplace interiors, relocation, and installation projects. Responsibilities include supporting furniture solutions, design coordination, space planning, vendor activities, installation sequencing, and client communication to ensure projects are delivered on time, within budget, and in alignment with customer expectations.

Essential Duties & Responsibilities:

• Oversee process strategy, improvements, implementation, and consistencies to align all Perdue markets when possible while still allowing subtle differences to support each market for better customer execution and overall company growth.
• Manage the planning, execution, monitoring, and closeout of commercial workplace solutions projects, including furniture, workplace interiors, office relocation, furniture installation, reconfiguration, and move management services.
• Partner with sales, design, operations, project management, installers, vendors, clients, building contacts, and internal support teams to define project requirements, roles, responsibilities, and expectations.
• Coordinate project kickoff meetings, planning calls, site walks, client reviews, installation meetings, move meetings, and post-project closeout discussions.
• Support product specifications and order placement, product tracking, delivery coordination, installation sequencing, punch list management, warranty follow-up, and project closeout documentation.
• Manage installation and subcontractor coordination to ensure work is completed safely, accurately, professionally, and in accordance with customer requirements and project standards.
• Communicate project status, schedule updates, risks, scope changes, budget impacts, and action items to clients, leadership, account teams, and internal stakeholders.
• Ensure project documentation and install packages are accurate and complete, including scope details, proposals, signed orders for service, project schedules, cost tracking, move plans, labels, installation drawings, and closeout materials.
• Support continuous improvement of Workplace Solutions processes, tools, templates, communication standards, and project management best practices.
• Mentor project managers, coordinators, or field team members as needed and provide guidance on complex workplace, furniture, relocation, and installation projects.

Job Skills Required:

• Strong project management skills, including scope management, scheduling, budgeting, resource planning, risk management, change order management, and project closeout.
• Working knowledge of commercial furniture, workplace interiors, Steelcase furniture solutions, furniture installation, office relocation, reconfiguration, and move management processes.
• Ability to read, interpret, and coordinate around floor plans, furniture layouts, installation drawings, move plans, occupancy plans, and project documentation.
• Excellent verbal and written communication skills with the ability to lead planning discussions, provide client updates, and communicate effectively with leadership, sales, design, operations, vendors, installers, and customers.
• Highly customer service oriented with the ability to build trust, resolve issues, and maintain positive relationships with internal and external stakeholders.
• Strong organizational skills with the ability to manage multiple projects, priorities, timelines, approvals, and deliverables simultaneously.
• Excellent attention to detail and follow-through, especially related to scope documentation, pricing, purchase orders, project schedules, labels, drawings, cost tracking, and closeout requirements.
• Strong analytical, problem-solving, and decision-making skills with the ability to adjust plans quickly as customer needs, site conditions, or project requirements change.
• Ability to coordinate field crews, installers, vendors, subcontractors, and internal teams while promoting accountability, professionalism, safety, and quality.
• Proficiency with Microsoft Office Suite, project management software, inventory or work order systems, and related business technology; experience with AutoCAD, furniture specification tools, or similar systems preferred.
• Ability to manage confidential, customer-sensitive, or business-critical information with professionalism and discretion.
• Ability to travel to client sites, showrooms, warehouses, installation locations, or project meetings as business needs require.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Other Duties & Responsibilities:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education & Experience:

• Bachelor’s degree in Business Administration, Project Management, Interior Design, Architecture, Construction Management, Operations, Facilities Management, or a related field preferred; equivalent combination of education and relevant experience may be considered.
• Minimum of 7 years of related project management experience, preferably in workplace solutions, commercial furniture, Steelcase dealership operations, interiors, facilities, commercial moving, relocation management, or installation services.
• Experience managing complex, multi-phase workplace projects involving clients, design teams, sales teams, operations, installers, vendors, building contacts, and executive stakeholders preferred.
• Experience with furniture planning, workplace design coordination, move planning, installation scheduling, vendor management, cost tracking, and change order management required.
• Experience with Steelcase products, dealer processes, furniture specification, order management, warranty support, or commercial furniture installation strongly preferred.
• Project Management Professional certification, Agile certification, Lean Six Sigma certification, interior design certification, or related project management credential preferred.
• Valid driver’s license and ability to travel to customer sites or project locations as needed may be required.

Language Skills:

• Ability to read, interpret, and apply project documentation, proposals, signed orders for service, schedules, floor plans, installation drawings, move plans, labels, policies, procedures, and customer requirements.
• Ability to prepare clear and accurate project communications, status updates, meeting notes, reports, schedules, closeout documentation, punch lists, and other business correspondence.
• Ability to communicate effectively with customers, leadership, sales, design, operations, vendors, installers, subcontractors, building contacts, and internal support teams.
• Ability to lead project discussions, planning calls, site walks, installation meetings, move meetings, client reviews, and closeout conversations in a professional, organized, and customer-focused manner.

Mathematical Skills:

• Ability to review project pricing, cost tracking, budgets, proposals, purchase orders, change orders, and billing information to support accurate project execution and closeout.
• Ability to calculate and apply figures such as discounts, percentages, quantities, areas, dimensions, product counts, labor estimates, and other project-related measurements.
• Ability to apply basic algebra, geometry, and measurement concepts when reviewing floor plans, furniture layouts, installation requirements, move plans, and workplace project documentation.

Reasoning Ability:

• Ability to analyze operational processes, project requirements, customer needs, site conditions, and stakeholder expectations to identify solutions and drive consistent execution across markets.
• Ability to solve complex project and operational challenges involving multiple variables, including scope changes, schedule impacts, budget considerations, vendor constraints, installation sequencing, and customer requirements.
• Ability to interpret and apply instructions, project documentation, drawings, schedules, proposals, move plans, policies, and communication standards in written, oral, diagram, or schedule form.

Computer Operations:

• To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, project management software, inventory, work order, accounting, billing, and business technology systems used to manage project schedules, documentation, cost tracking, communication, reporting, and closeout requirements. Experience with AutoCAD, furniture specification tools, move management systems, or similar workplace solutions technology is preferred.

Planning/Organization:

• Ability to plan, organize, prioritize, and re-prioritize multiple workplace solutions projects, operational process initiatives, timelines, approvals, resources, and deliverables as business and customer needs change.
• Ability to coordinate project kickoff activities, site walks, planning calls, installation meetings, move meetings, vendor activities, client reviews, punch list items, and project closeout documentation.
• Ability to manage workflow across internal teams, clients, vendors, installers, subcontractors, and leadership while maintaining accountability, communication, schedule alignment, and follow-through.

Certificates/Licenses/Registrations:

• None required.

Working Conditions:

• Cubicle working environment
• Noise level in the work environment is usually moderate

Physical/Environmental Demands:

Activity:

• Stand - Under 1/3 Time
• Walk - Under 1/3 Time
• Sit 6 Over 2/3 Time
• Use hands to finger, handle, or feel - Over 2/3 Time
• Reach with hands and arms 3 1/3 to 2/3 Time
• Climb or balance 6 None
• Stoop, kneel, crouch or crawl 3 Under 1/3 Time
• Talk or hear 6 over 1/3 to 2/3 time
• Taste or smell 6 None
• Other - None

Physical Activity Level:

• The employee must occasionally lift and/or move up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.

Manual Dexterity:

• Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements:

• Specific vision abilities required by this job include close vision and ability to adjust focus.