POSITION SUMMARY
The Manager - Hub Operations is responsible for leading all aspects of safety, operational performance, transportation coordination, inventory management, and employee development within a Casket Distribution Hub. This role oversees the efficient receiving, storage, order fulfillment, and delivery preparation of caskets while ensuring compliance with safety protocols, company policies, regulatory requirements, and operational standards.
The Manager drives consistent execution of best practices, operational strategies, and continuous improvement initiatives to achieve service, quality, safety, and financial objectives. Leveraging strong leadership, operational expertise, and sound judgment, this position plans and executes activities within established budgets and service parameters to ensure exceptional customer service and overall Hub performance.
JOB RESPONSIBILITIES
• Foster and maintain a culture of safety by promoting safe work practices and addressing safety concerns promptly and effectively.
• Oversee all Hub operations, including receiving, storage, inventory management, picking, loading, and delivery preparation activities.
• Manage Hub operating expenses and labor resources to achieve budget and productivity goals.
• Monitor key performance indicators (KPIs) and implement corrective actions to drive operational excellence.
• Maintain facility, equipment, and operational processes to ensure a safe, clean, and efficient work environment.
• Partner with senior leadership and cross-functional teams to identify and implement process improvements and operational initiatives.
• Develop, mentor, coach, and train Hub employees to maximize performance, engagement, and career growth.
• Plan, direct, and coordinate the activities of Hub personnel to ensure service, quality, productivity, and safety objectives are achieved.
• Perform other duties and special projects as assigned.
QUALIFICATIONS / REQUIREMENTS
• 7+ years of progressive warehouse, distribution, transportation, or logistics leadership experience, or an equivalent combination of education and experience.
• 5+ years of experience leading and developing teams in a warehouse or distribution environment.
• Demonstrated experience managing operational performance, labor productivity, safety programs, and budget accountability.
• Strong leadership, communication, problem-solving, and decision-making skills.
• Proficiency with Microsoft Office applications, including Teams, Outlook, Excel, Word, and PowerPoint.
• Ability to travel up to 5%.
PREFERRED QUALIFICATIONS
• Associate's or Bachelor's degree in Business, Supply Chain, Logistics, Operations Management, or a related field.
• Bilingual (English/Spanish).
• Lean, Continuous Improvement, or Operational Excellence experience.
PHYSICAL ASPECTS / WORK ENVIRONMENT
• Regularly required to stand, walk, sit, use hands and fingers, reach, bend, stoop, kneel, crouch, and communicate effectively.
• Frequently required to lift, move, push, or pull up to 50 pounds.
• Must possess the ability to operate effectively within a warehouse environment, including exposure to varying temperatures and moving equipment.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Position requires an early morning schedule, typically beginning at 3:30 a.m., Monday through Friday, with flexibility to support business and operational needs.
LI-MG2
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