Job Summary

Job Description

Responsibilities:

• Analyzing fraud reports to assess the efficacy of fraud prevention tactics and strategies, and adjusting policies accordingly
• Serving as the main point of contact for vendors and stakeholders, fostering business relationships to support fraud management goals
• Developing, evaluating, and refining performance metrics to optimize the functions supervised and align with departmental objectives
• Tracking and analyzing team performance, implementing strategic changes to drive improvements in fraud detection and prevention
• Educating employees on the use of performance metrics and tools to bolster financial performance and fraud risk management
• Cultivating a positive work environment by promoting open communication, inclusion, and fair treatment in alignment with company values
• Leading change management initiatives, communicating key business changes to the team and guiding the adoption process
• Ensuring consistent messaging to the team that ties back to the overall business strategy and fosters a customer-centric culture
• Collaborating cross-functionally to maintain consistent operations across the business and enhance vendor management practices
• Generating activity reports and financial forecasts to evaluate progress towards achieving fraud management goals and objectives
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Skills

Compensation

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Certifications (if applicable)

Relevant Work Experience