MGM Resorts International

MGM Rewards Supervisor - MGM Yonkers

Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma or GED required.
  • 2+ years of experience in casino operations and guest service.
  • Availability to work varied shifts, including weekends and holidays.

Responsibilities

  • Greet and provide excellent customer service to guests.
  • Supervise, train, and motivate MGM Rewards Representatives.
  • Promote principles of responsible gaming to guests through the GameSense program.
  • Assist members with their rewards based on play and spending levels.
  • Encourage MGM Rewards Representatives to actively promote the MGM Rewards program.
  • Resolve member issues related to rewards, including points and Tier Credits.

Benefits

  • Opportunities for professional development and career advancement.
  • Supportive and collaborative work environment.
  • Wellness incentive programs for physical and mental health.
  • Companywide discounts on various services and products.
  • Exclusive discounts with corporate partners.
  • Complimentary meals in the employee dining room.
  • Free on-site parking for easy commuting.
Full Job Description
Yonkers, New York

THE JOB:
The Supervisor MGM Rewards is responsible for supervising the front-line operations of the MGM Rewards Desk with a focus on MGM Rewards members. Additionally, this position is responsible for managing the GameSense program by educating guests about how gambling works, dispelling myths about gambling, and implementing responsible gambling techniques. All duties are to be performed in accordance with department and property policies, practices and procedures.

THE DAY-TO-DAY:
  • Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, resolving disputes and adhering to guest requests
  • Maintain an effective and efficient MGM Rewards Desk, through coaching, motivating, training, and supervising all MGM Rewards Representatives
  • Understand principles of responsible gaming and ensure consistent promotion of GameSense to all guests
  • Assist members with rewards and benefits based upon specific guidelines for levels of play and/or spend
  • Promote and engage MGM Rewards Representatives in promotion of MGM Rewards, the MGM Rewards Mastercard, myVEGAS, Partnerships and all other components related to MGM Rewards
  • Evaluate and resolve member issues with point, comp, FREEPLAY, Tier Credits, and any other concerns related to MGM Rewards


THE IDEAL CANDIDATE:
  • High School Diploma or GED
  • 2+ Years of prior relevant experience in casino operations and guest service
  • Work varied shifts, including weekends and holidays


THE PERKS & BENEFITS:
  • Opportunities for professional development and career advancement, including networking opportunities and community volunteer programs
  • A supportive and collaborative work environment
  • Wellness incentive programs to help you stay healthy physically and mentally
  • Companywide discounts on hotel, entertainment, shopping, and food & beverage
  • Exclusive discounts with our corporate partners on travel, electronics, online shopping, and beyond
  • Complimentary meal in our employee dining room, where you can savor a variety of delicious and healthy options throughout the day
  • Free on-site parking, making your commute hassle-free and convenient


VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12096

Pay Rate:

The rate for this role is:
$44.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!

About MGM Resorts International

MGM offers building operations, building maintenance, facilities management, lease administration, property accounting, financial reporting, contract management, and construction management services. They manage multifamily market-rate housing for property owners and residents.

MGM Resorts International Careers

Join the vibrant team at MGM Resorts International, a global leader in hospitality and entertainment, and experience a career filled with innovation, leadership, and growth. As part of our dynamic team, you will have the opportunity to work alongside the best professionals in the industry and contribute to an environment rich in diversity and inclusivity.

Work You’ll Do

At MGM Resorts International, we are committed to creating memorable experiences for our guests and providing unparalleled service. Whether you are interested in hotel operations, casino management, or culinary arts, we offer a variety of job opportunities that will allow you to showcase your skills and advance your career.

Transform Your Career

Lead and innovate with MGM Resorts International, where we encourage professional growth and leadership development through robust training programs and hands-on experience. Our commitment to innovation and excellence has made us a leader in the hospitality industry, and by joining our team, you can be a part of that legacy.

Join a Leading Team

Collaborate with a diverse group of talented individuals who are passionate about hospitality and entertainment. MGM Resorts International is home to a team of over 50,000 dedicated professionals, all working together to bring our unique brand of excitement and luxury to guests around the world.

Introducing the MGM Resorts International Career Development Program

We are proud to offer a comprehensive career development program designed to nurture your professional growth and prepare you for leadership roles within the company. From internships to full-time positions, MGM Resorts International provides a pathway for career advancement and personal achievement.

Innovate and Lead

Participate in groundbreaking projects and initiatives that set the standard for the hospitality industry. At MGM Resorts International, your innovative ideas and proactive approach to problem-solving will drive the success of our company and redefine the guest experience.

Be Part of a Great Team

Experience a company culture that values teamwork, communication, and respect. At MGM Resorts International, we believe that every team member plays a crucial role in our success, and we are committed to fostering an inclusive workplace where everyone can thrive.

Future-Proof Your Career

With MGM Resorts International, the sky is the limit when it comes to your career potential. Take advantage of our extensive training and development programs, benefit from mentorship and networking opportunities, and build a resume that stands out in the competitive hospitality industry.

Explore Job Opportunities

Discover the exciting employment opportunities at MGM Resorts International. From front-line positions to executive roles, we offer a range of career paths that cater to a variety of interests and expertise.

Stay Connected

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Learn more about MGM Resorts International
Size
42,000 employees
Market Cap
$12.9 billion
Industry
Net Income
-$1 billion
Founded
2000
5 Year Trend
+0.4%
Revenue
$5.1 billion
NASDAQ

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