Excellent communication skills for client interaction
Ability to mentor junior engineers
Responsibilities
Provide advanced technical support for Meraki solutions
Ensure understanding of RF Optimization and 802.11 networks
Act as an escalation point for complex issues for Tier 1 support
Engage proactively with clients to maintain satisfaction
Identify and implement network improvements using Meraki features
Maintain detailed documentation of client configurations and troubleshooting processes
Benefits
Opportunity for professional development and certifications
Collaborative work environment with supportive team culture
Flexible work arrangements to promote work-life balance
Engagement with a variety of client environments for diverse experience
Full Job Description
Key Responsibilities:
Advanced Meraki support: Provide technical support for Meraki solutions, diagnosing and resolving network incidents across client environments.
Understand RF Optimization and 802.11.
Collaborate with Tier 1 support: Act as an escalation point for complex Meraki-related issues, offering expert guidance to junior engineers.
Client engagement: Proactively engage with clients to maintain high satisfaction, ensuring clear communication on issue resolutions and network enhancements.
Network optimization: Identify and implement improvements to client networks using Meraki's features for enhanced performance and reliability.
Documentation: Maintain accurate records of client networks, configurations, and troubleshooting procedures.
Required Skills and Experience:
Meraki expertise: Strong hands-on experience with Cisco Meraki products, including dashboards, switches, and access points. Meraki certification preferred.
