Kroger

Medication Therapy Management (MTM) Pharmacist Supervisor

Kroger$90K — $120K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of leadership experience, preferably at Level 6
  • 5+ years of leadership experience with a track record of improving business results at Level 7
  • Active pharmacy licensure or ability to obtain and maintain it
  • Familiarity with pharmacy and call center industry terms and processes
  • Strong administrative and project management abilities
  • Excellent written and oral communication skills
  • Understanding of legal compliance regarding pharmacy operations
  • Strong analytical and organizational skills
  • Proficient in Microsoft Office Suite
  • Spanish language skills (preferred)
  • Experience as a supervisor in a high-volume pharmacy or contact center (preferred)

Responsibilities

  • Supervise and coach KHC technicians and pharmacists to ensure high-quality patient care
  • Communicate business policies and practices to team members promptly
  • Participate in the hiring process to build a capable workforce within KHC
  • Resolve escalated issues or complaints from patients, pharmacies, or providers
  • Manage department scheduling and approve time-off requests based on volume needs
  • Document and communicate departmental standards and expectations for performance management
  • Monitor daily operations and provide feedback on performance and quality assurance

Benefits

  • Opportunity for professional development and advancement within the organization
  • Comprehensive employee benefits package including health, dental, and vision
  • Supportive team-oriented environment focused on patient care
  • Commitment to the company's core values of respect, honesty, integrity, diversity, inclusion, and safety
  • Engagement in a dedicated health technology sector within a respected grocery chain
Full Job Description
Job Description

Direct and supervise Kroger Health Connect (KHC) technicians and/or pharmacists by motivating and coaching to ensure excellent patient care, pharmacy support, or provider interaction. Provide updates and recommendations to the management team regarding current issues and identify potential areas for improvement within the Kroger Health Connect network. Ensure accurate and efficient KHC service is provided to our patients, the pharmacies we service, and the providers we support. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide day-to-day feedback
  • Ensure all business policies and practices are communicated their direct reports in a timely manner to ensure that information is available and accurate for the patients, pharmacies or providers
  • Participate in the interviewing and hiring process and recommend the hiring of candidates to build a talented workforce within the Kroger Health Connect environment
  • Handle and resolve all escalated patient, pharmacy or division, or provider issues or complaints
  • Work with other Kroger Health Connect management regarding department scheduling, including time-off requests approval and schedule adjustments due to volume
  • Ensure all departmental standards and expectations are documented, updated and communicated to assist with performance management
  • Monitor day-to-day functions of associates, review quality assurance data and scores to evaluate performance, analyze trends and provide constructive and motivating feedback to direct reports
  • Attend business meetings; accountable for communicating updates to peers and management on decisions or practices that will impact KHC operation
  • Monitor and direct daily activities of Kroger Health Connect operations to ensure service levels are being met
  • Develop and manage Kroger Health Connect business policies and procedures to support the quality, efficiency and regulatory compliance (i.e., DEA, federal and state pharmacy laws) of the Kroger Health Connect staff
  • Ensure patient information is handled in a HIPAA compliant manner
  • Assist manager with other projects as needed
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation


Qualifications

MINIMUM
  • Proven leadership skills with 2+ years of experience in a leadership role (Level 6)
  • Proven leadership skills with 5+ years of experience in a leadership role with a strong track record of improving business results (Level 7)
  • Must be licensed or able to obtain licensure and remain in good standing with the State Boards of Pharmacy
  • Knowledge and understanding of pharmacy and/or call center industry technical terms and processes
  • Solid administrative and project management skills
  • Proven strength in written and oral communication skills to effectively relay information to patients, pharmacies, providers and to all levels of the organization
  • Working knowledge of legal compliance (i.e., DEA, federal and state laws)
  • Proven analytical skills with the ability to organize and prioritize a variety of task and projects
  • Proficiency with Microsoft Office Suite
DESIRED
  • Spanish as a second language
  • Supervisory experience in a high-volume pharmacy or contact center

About Kroger

Kroger serves customers and the community, how we innovate, and who we hire.

Kroger Careers

Joining Kroger means becoming part of a historic company committed to transforming the grocery industry. As one of America's largest retailers, Kroger offers unparalleled job opportunities, fostering a culture of innovation, leadership, and diversity.

Work You'll Do

At Kroger, every position contributes to our mission of feeding the human spirit. We are looking for professionals who are eager to drive change and master their career journey through various employment paths, from in-store roles to corporate positions.

Innovate and Lead

Embrace the chance to be at the forefront of industry innovation with Kroger. Our team is dedicated to implementing sustainable practices and technologies that enhance customer experience and community well-being. Your skills in leadership and innovation will find a nurturing home here, pushing the boundaries of what a grocery company can achieve.

Grow with Us

Kroger is not just a company; it's a place where you can grow. We invest in our team's growth through comprehensive training programs, leadership development, and opportunities for advancement. Diversity and inclusion are at the heart of our culture, ensuring every team member can thrive.

Be Part of a Great Team

Our team at Kroger is diverse, skilled, and driven—united by a shared commitment to our customers and each other. Working here, you'll engage in meaningful work that directly impacts communities, supported by a network of colleagues who are as passionate about their careers as you are.

Internship and Training Opportunities

Start your professional journey with Kroger through our internship programs or dive into our diversity training initiatives that prepare you for a long-term career with us. These programs are designed to enhance your skills and ensure you are well-prepared for the challenges and opportunities ahead.

Benefits That Matter

Kroger offers a competitive benefits package that supports the health, well-being, and financial security of our employees and their families. From healthcare to retirement plans, we provide the benefits you need to secure your future.

Explore Job Opportunities

Whether you're starting your career or looking to make a change, Kroger offers positions that match your skills and interests. From part-time jobs to full-time careers, our hiring process is designed to find the best fit for both you and our company.

Stay Connected

Join our team and stay connected with the latest in career opportunities and company news. Network with professionals across the company and industry, gaining insider perspectives that can help propel your career forward.

Search Kroger Jobs

Ready to take the next step in your career? Search open positions at Kroger, tailor your resume, and prepare for an interview that could lead to your next professional adventure. We're excited to see how your talents can help shape the future of Kroger.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Kroger. Join Kroger, where your career is nurtured, your innovation is valued, and your growth is guaranteed.
Learn more about Kroger
Size
420,000 employees
Market Cap
$32.4 billion
Industry
Net Income
$2.5 billion
Founded
1883
5 Year Trend
+3.6%
Revenue
$132.4 billion
NASDAQ

Similar Jobs

More Jobs at Kroger

More Healthcare Jobs

Find similar Medication Therapy Management (MTM) Pharmacist Supervisor jobs: