Medical Clinical Director - RemoteAbout the JobThis position will work closely with the psychiatry team, and act as a support to administrative staff, and psychiatry clinicians. The Medical Clinical Director position plays a critical role in onboarding and supporting new clinicians. The role also assists all clinicians with EHR questions.
Key Responsibilities- Assisting psychiatry clinicians with onboarding and account setup
- Troubleshoot EHR-related issues for psychiatry clinicians
- Assist with questions that arise from psychiatry clinicians with an emphasis on troubleshooting and following up on e-prescribing issues that may arise
- Triage questions/requests to direct to clinical and/or operational leadership, as appropriate, with timely communication
- Assist in managing high-volume email accounts to answer questions for psychiatry clinicians
- Provide additional administrative support to medical staff, Regional Operations Directors, and program leadership
- Following up with psychiatry clinicians on clinical and administrative documentation
- Multidisciplinary care coordination with the ability to problem solve, troubleshoot, and track key projects and issues in a timely manner.
- Assist in maintaining SOPs for all aspects of the MCD position
- Provide as needed support to Medical Assistants with responsibilities including Labs, Prior Authorizations, Paperwork Requests and Refill Requests during high volume period
- Support Psych program leadership with ad hoc projects
Qualifications- Certified Medical Assistant (preferred)
- 2+ years working remotely in healthcare services
- EHR system experience (AMD experience preferred)
- Highly independent with strong problem solving skills
- Strong interpersonal skills to provide support to clinicians with complex system-related issues
- Highly collaborative
- Strong written and verbal communication skills
Benefits:- 401(k) with employer match
- Medical, Dental, Vision, Life Insurance
- Paid time off and holidays
- Employee Assistance Program (EAP)
- Professional growth and advancement opportunities
This is a remote, sedentary role that requires extended periods of sitting and working on a computer. Frequent typing and use of a standard keyboard and mouse are required.
