Summary

The Chief of Health Care Administration Service (HAS) for the Alaska VA Healthcare System oversees key HAS operations, including administrative support to clinical programs, admissions, beneficiary travel, clinic cancellations, coding, customer service, data management, decedent affairs, EWL management, eligibility, enrollment, HIM, insurance scanning, scheduling, compliance, software management, and the Veterans Transportation System.

Duties

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Duties include but are not limited to:

• Plans, organizes, and directs comprehensive patient administrative management programs to meet legal, procedural, and administrative requirements related to Veteran care.
• Develops and manages both short- and long-range goals and strategic plans for Health Care Administration Service (HAS).
• Establishes, implements, and reviews administrative procedures for the preparation, maintenance, and custody of patient records.
• Coordinates compliance certification of VA Directives with VISN and VA Central Office.
• Provides administrative support to clinical programs, admissions, beneficiary travel, clinic cancellations, coding, customer service, data management, decedent affairs, electronic waiting list management, eligibility, enrollment, health information management, insurance scanning, scheduling, and Veterans Transportation System.
• Manages personnel issues within HAS, including hiring, promotions, selections, awards, disciplinary actions, and performance appraisals.
• Develops budgets, manages fund control points, and makes recommendations regarding resource needs and distribution.
• Establishes annual training and career development programs, ensuring compliance with performance measures and Joint Commission guidelines.
• Participates in internal and external reviews, quality improvement, system redesign, and LEAN teams.
• Investigates employee complaints and implements or recommends appropriate action.
• Serves as facility liaison on health administrative issues within the Alaska VA Healthcare system, VAMC, VISN, and other VHA facilities.
• Utilizes resources in an appropriate and cost-effective manner, encouraging team participation in cost savings initiatives.
• Ensures compliance with accuracy of patient demographics and insurance information.
• Creates and promotes a culturally diverse workforce, applying equal employment opportunity principles and supporting a team free of discrimination and harassment.
• Provides a safe working environment for employees, ensuring adherence to safety, health, and environmental standards.

Work Schedule: Monday - Friday; 7:00 a.m. - 4:30 p.m.

Virtual: This is not a virtual position.

Position Description/PD#: Medical Administration Officer/PD504940

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/31/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Demonstrating comprehensive administrative and supervisory knowledge, along with the technical expertise required to implement automated processing systems and manage day-to-day healthcare administration operations; Organizing and participating in multidisciplinary task forces or workgroups to support and implement changes involving multiple services; Applying in-depth knowledge of laws, regulations, administrative requirements, personnel management policies, fiscal reporting practices, and budget formats relevant to Health Care Administration Service (HAS); Exercising strong analytical skills and knowledge of statistical and budget principles to assess and manage operating programs and their interrelationships; Setting priorities, delegating work effectively, providing clear instructions, and designing practical administrative and technical systems for a large organization; Planning, implementing, and coordinating health benefits management principles and practices; Addressing complex organizational workflow, planning, and information requirements while resolving human resources management issues such as staffing, recruitment, employee relations, training, counseling, and performance management; Developing and modifying work methods, organizational structures, management processes, staffing patterns, and automating work processes for administrative and program operations; Adapting to constantly changing deadlines, work assignments, and goals while effectively delegating and maintaining operational continuity across multiple locations; Tailoring job assignments and training to meet diverse organizational needs and motivating employees through ongoing counseling and guidance; Conducting onsite observations and problem-solving, while maintaining composure and sound judgment under stress in both public and private settings.

• Preferred Experience: Minimum (2) years of Health Administration Service Chief experience; Minimum (5) years of supervisory/managerial experience; Knowledge and experience overseeing medical coders and the health records department.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.