Summary

This position is located in the Department of Veterans Affairs (VA) Veterans HealthAdministration, Mid-Atlantic Health Care Network (VISN 6), Durham Veterans Affairs Health Care System (DVHCS), Health Administration Service (HAS) in Durham, NC. The position services the VAMC, and its 10 sites of care including six Community-Based Outpatient Clinics (CBOCs).

Duties

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The Medical Administration Officer position provides oversight, leadership, direct supervision, and management of the integration of clinical and administrative functions and operates in support of improving access to timely and highly specialized care needs for a highly complex Level 1a VAMC. Other duties include but are not limited to:

• Reviews patient administration and patient care functions to identify areas where improvement could be realized by staff and operational personnel.
• Conducts workload surveys and scheduling studies in clinics, admission services, various clinical services, and changes work distribution, scheduling policies, etc.
• Participates in administering programs concerning such matters as equal opportunity, merit promotion, labor management relations, and position management. The position initiates reassignment of personnel as required, and has comprehensive knowledge of Medical Center operations, advising on personnel utilization.
• Responsible for developing and coordinating performance standards and evaluations of HAS staff and provides counseling for position advancement. The position must be familiar with the procedures for hiring candidates.
• Manages space and equipment programs for the Service.
• Coordinates the acquisition of supplies, equipment, and services for the Service. Reviews and approves all requests for supplies, equipment, and services.
• Arranges for the shared use of equipment, establishes, and administers an effective program of preventiveequipment maintenance, coordinates the annual inventory of all property assigned to HAS andoversees the maintenance of accurate records which state the location and condition of theinventory items.
• Formulates and issues policies through the Medical Center Director relating to the broad area of patient administration which provides a basis for sound administrative practices, defines responsibilities for carrying out specific functions, provides recognized authority consistent with applicable law under which action is taken to minimize the possibility of unauthorized actions or unfavorable criticism, and facilitates decisions to promote consistency of interpretations and application across organizational lines.
• Develops both long and short-range plans for HAS by coordinating the medical administration needs of the Service.
• Responsible for making and implementing decisions directly and in-directly affecting patient care.

Work Schedule: Monday-Friday, 8:00-4:30pm

Telework: This position may be authorized for telework.

Virtual: This is not a virtual position.

Position Description/PD#: Medical Administration Officer - Health Administration Service Chief/PD070150

Relocation/Recruitment Incentives: May be authorized for highly qualified candidates

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/21/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.You may qualify based on your experience below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: workload capture, data validation, and administrative processes supporting revenue-related activities; analyzes trends and identifies systemic issues affecting data quality, productivity, and operational performance; directs and integrates administrative operations that support patient access, scheduling, eligibility, enrollment, and clinic flow; evaluate administrative program effectiveness, efficiency, and compliance with organizational requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Additional information

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.