Salary : $4,694.00 - $9,211.00 Monthly
Location : Baton Rouge, LA
Job Type: Classified
Job Number: MVA/PJ/225721
Department: LDH-Medical Vendor Administration
Opening Date: 09/03/2026
Closing Date: 9/8/2026 11:59 PM Central

An ideal candidate should possess the following competencies:

Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Leading Effective Teams: The ability to build, guide, and motivate teams to achieve goals through collaboration, accountability, and shared purpose.

Managing Performance: The ability to plan, monitor, and document employee performance throughout the year.
Minimum Qualifications
Six years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

Six years of full-time work experience in any field plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

A bachelor's degree plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

An advanced degree or a Juris Doctorate plus two years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information

Job Duties:

• Supervises a team of 13 Medicaid Program Specialists responsible for assisting members and providers and ensuring accurate eligibility determinations.
• Manages daily team operations, including staff assignments, scheduling, system access, and workload to meet service and performance requirements.
• Monitors staff quality and productivity through case reviews, call evaluations, and performance metrics to ensure compliance with federal and state Medicaid policies.
• Provides coaching, training, and guidance to staff to improve performance, strengthen service delivery, and maintain regulatory compliance.
• Handles escalated inquiries and complex cases by applying extensive knowledge of Medicaid policies and procedures to resolve issues.
• Leads recruitment, performance management, and team development activities while fostering continuous improvement and operational effectiveness.
• Prepares reports and analyzes performance data for leadership and contributes to policy, system, and operational enhancements.

Position-Specific Details:

Location: Medical Vendor Administration / Eligibility Field Operations / East Baton Rouge Parish

Appointment Type: Probational, Job Appointment (temporary appointment that may last up to 48 months) Promotional or Detail appointment of a current classified LDH employee.

Cost Center: 305-2050411

Position Number(s): 50698301

Compensation: This position is eligible for Premium Pay of up to $2.00/hr for hours worked based on longevity. This position is eligible for a premium pay rate of up to $2.50 hourly for hours worked only for bilingual applicants.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education).Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Contact Information:

[email protected]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477
01

DA: Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance?

• I avoid responsibility, deliver poor work, and resist feedback.
• I take ownership when prompted and meet basic expectations.
• I own results, meet standards, and respond to feedback professionally.
• I drive high performance, prevent issues, and model accountability.

02

DA: Demonstrating Accountability - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
03

LET: Leading Effective Teams - How well do you guide and support teams to work together and reach shared goals?

• I struggle to provide direction, build trust, or communicate effectively. I avoid delegation or decision-making.
• I offer basic guidance and occasional feedback, but sometimes delay addressing issues or miss important gaps.
• I set clear direction, encourage teamwork, communicate well, make sound decisions, and delegate tasks effectively.
• I build high-performing teams, empower others, adapt communication to the situation, and lead with vision and trust.

04

LET: Leading Effective Teams - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
05

MP: Managing Performance - How well do you set expectations, provide feedback, and document employee performance?

• I don't clearly set expectations, I delay feedback, and I avoid using documentation systems.
• I communicate expectations, but I sometimes miss follow-through and my documentation may be incomplete or not aligned with policy.
• I set clear expectations, use systems to document performance accurately, and meet all duties required by SCS and agency policies.
• I go beyond basic requirements-I reinforce expectations regularly, use multiple sources for documentation, and maintain audit-ready records that exceed policy standards.

06

MP: Managing Performance - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
07

To ensure compliance with LDH Nepotism Policy#41, if you have any immediate family members that are currently employed by LDH, please list the name and relationship. Please type "N/A" if no immediate family members are employed by LDH.
08

Are you bilingual? If so please list additional languages spoken, if no enter N/A
Required Question