Job Summary- The Testing Manager is responsible for leading and managing a team of test specialists supporting Quality Assurance (QA) and testing activities for REST APIs and enterprise software applications
- This role oversees the planning, execution, and reporting of testing efforts to ensure systems meet functional, performance, and operational requirements
- The Testing Manager collaborates with developers, engineers, DevOps teams, and stakeholders within an Agile environment to support successful delivery of secure, reliable, and high-performing applications, including Low-Code/No-Code solutions within the ServiceNow platform
Primary Responsibilities- Lead a team of test specialists and QA personnel supporting software and API testing efforts
- Plan, coordinate, and manage test programs and QA activities across multiple projects and development cycles
- Develop and execute system, regression, acceptance, end-to-end, and performance testing strategies
- Oversee testing of REST APIs and ServiceNow platform integrations, supporting Low-Code/No-Code application development
- Collaborate with development, engineering, operations, and DevOps teams to ensure quality is integrated throughout the software lifecycle
- Analyze system behavior, identify defects or performance issues, and provide actionable recommendations for resolution
- Evaluate output data and system performance against documented requirements and acceptance criteria
- Support and maintain test automation and CI/CD integration using tools such as Jenkins, Git, and GitHub
- Coordinate defect tracking, test reporting, and quality metrics to provide visibility into testing progress and risks
- Interface with clients and stakeholders to communicate testing results, risks, and quality status
- Apply advanced testing methodologies to address system limitations, integration challenges, and operational constraints
- Support continuous improvement of QA processes, methodologies, and testing standards
Required Qualifications- Minimum of five (5) years of experience in software testing or quality assurance
- Experience testing software applications, including:
- System testing
- Regression testing
- Acceptance testing
- End-to-end testing
- Performance testing
- Experience working within an Agile development environment
- Experience testing and supporting REST APIs
- Experience with ServiceNow APIs and Low-Code/No-Code platforms
- Knowledge of System Operations, Engineering, and DevOps integration
- Experience with Jenkins, Git, and GitHub
- Experience leading teams and managing testing programs and QA efforts
- Relevant certification from a nationally recognized technical authority
- Must possess an IT-II Non-Critical Sensitive clearance or Tier 3 (T3)
Desired Qualifications- Experience with API management/integration platforms such as MuleSoft
- Experience with test automation frameworks and CI/CD pipelines
- Strong analytical, communication, and stakeholder coordination skills
- Experience supporting federal or enterprise-scale IT environments
Exempt hourly position. 11 paid holidays, minimum of 3 weeks PTO, company sponsored group medical plan, company paid dental, vision, life insurance, and STD/LTD plans. Salary is dependent upon the candidate's experience and qualifications.
