Location: Annapolis Junction, Maryland

Category: Systems Administration
Travel Required: No
Remote Type: No
Clearance: TS/SCI w/ Polygraph

Position Requirements

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problem and remains involved in the resolution process. Configures and manages UN1X and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. This candidate should have the skills and experience necessary to support installation and maintenance of Cisco routers and switches in support of enterprise systems for the program.

Position Responsibilities

Provide support for implementation, troubleshooting and maintenance of IT systems

Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems

Manage the daily activities of configuration and operation of IT systems

Provide assistance to users in accessing and using IT systems

Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Provide support to IT systems including day-to-day operation, monitoring and problem resolution for all of the client/server /storage /network devices, mobile devices, etc.

Provide support for the escalation and communication of status to agency management and internal customers

Optimize system operations and resource utilization and perform system capacity analysis and planning

Provide in-depth experience in trouble-shooting IT systems

Provjde detailed analysis and feedback to agency management and internal customers for escalated tickets

Provide support for the dispatch system and hardware problems and remains involved in the resolution process

Configure and manage UNIX and Windows (or other applicable operating systems and installs /lo ads operating system software, trouble shoot, maintain integrity of and configure network components along with implementing operating system enhancements to improve reliability and performance

Support the design of systems, mission architecture and associated hardware

Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)

Analyze and resolve complex problems associated with server hardware applications and software integration

Basic Qualifications

This position requires a polygraph within the last 5 years.

Fifteen (15) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bache lor' s degree.

Preferred Qualifications
• Docker
• Kubernetes
• AWS
• Linux

Pay Rate

Salary range considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills, as well as market and business considerations when extending an offer.

Benefits

• 3 Medical Plan Options
• Dental and Vision
• FSA, DCFSA, HSA
• Life/AD&D Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• Training and Educational Assistance
• Paid Time Off (PTO)
• 11 Federal holidays
• 401k plan with up to a 6% match (100% immediate vesting)