TIAA

MD, Head of Retirement Solutions Business Risk & Controls

TIAA$212K — $297K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • University degree preferred
  • 10+ years of experience in financial controls and compliance
  • Strong knowledge of SOX compliance and COSO frameworks
  • Experience building a Risk and Controls Matrix aligned with business strategy
  • Proven track record in audit management and remediation
  • Expertise in monitoring and testing control environments
  • Demonstrated leadership in team development and cross-functional collaboration

Responsibilities

  • Establish strategies for assessing financial controls and ensuring compliance
  • Proactively communicate decisions to key stakeholders
  • Develop plans to optimize control environment processes
  • Evaluate recommendations on internal financial and operational processes
  • Lead change management efforts supporting business transformation
  • Build and lead a high-performing team across various functions
  • Track metrics and KPIs to proactively address issues
  • Drive innovation by identifying process improvement opportunities

Benefits

  • Inclusive work culture focused on team development
  • Opportunities for career growth and advancement
  • Engagement with senior leadership and cross-functional teams
  • Access to comprehensive training in compliance and risk management
  • Flexible work options to support work-life balance
  • Support for professional certifications and continuing education
Full Job Description
Business Controls Officer
The Business Controls Officer directs the organization in assessing financial controls to ensure compliance with internal business process rules and external regulations. This job leads, monitors, and oversees assessment of the control environment to combat significant issues and ensure ongoing compliance. This job leads directors, senior managers, and managers either through direct or matrixed reporting lines and will create and implement strategies that directly influence the successful execution of the company's operational processes and the achievement of the firm's long-term strategy. This job coordinates and provides support to senior management in the process of developing scalable and sustainable processes, and ensures the rigorous execution of the required process, risk, and control activities.

Key Responsibilities and Duties
  • Establishes strategies that govern the assessment of the control environment to combat significant issues and ensure the organization's ongoing compliance with internal policies and external regulations.
  • Proactively communicates decisions and provides transparency to key stakeholders across the assigned line of business or function.
  • Develops short- to mid-term plans for optimizing control environment processes to track significant control issues, developments, and trends.
  • Evaluates and approves recommendations regarding the reliability and effectiveness of internal financial and operational process controls.
  • Leads teams through a multi-year program of partnering on processes and controls that support reimagined and transformative initiatives across the organization.
  • Leads change management efforts in support of business transformation by communicating with stakeholders, identifying potential obstacles and risks, and implementing strategies to mitigate them.
  • Builds and leads a high-performing team, including matrixed members aligned across lines of business and support functions.
  • Develops and tracks metrics and KPIs covering operational rigor, and proactively identifies and resolves issues before they escalate.
  • Drives innovation by identifying opportunities for process improvement, growth, and enhanced efficiency within the assigned line of business and across the enterprise.
  • Builds and fosters relationships at all levels of leadership to effectively drive strategic deliverables and advance the firm's long-term objectives.

Educational Requirements
  • University (Degree) Preferred

Work Experience
  • 10+ Years Required

Physical Requirements
  • Physical Requirements: Sedentary Work


Career Level
11PL

Seeking ~8+ years of the following transferrable skills/experience:

Financial Controls & Compliance

Experience assessing and managing financial controls within a regulated environment. This includes demonstrated knowledge of Sarbanes-Oxley (SOX) compliance, Committee of Sponsoring Organizations (COSO) frameworks, and other external regulatory requirements. Track record of ongoing compliance and associated corrective actions implemented when gaps were identified.

Risk and Controls Framework Development

Experience building or significantly contributing to a Risk and Controls Matrix in partnership with business management. Ability to articulate translating business strategy and risk appetite into a practical, scalable control framework - not just in theory, but with real examples of execution and sustainment over time.

Control Environment Monitoring & Testing

Experience overseeing the design and execution of evaluation and testing of financial records, processes, and systems. This includes continuous monitoring of the control environment, identifying trends and emerging risks, and ensuring testing methodologies are rigorous and repeatable. Experience with both design effectiveness and operating effectiveness testing is important.

Audit Management

Experience serving as a primary point of contact or oversight lead during audit cycles, managing the preparation of documentation, responding to findings, and driving remediation efforts. Comfort working with external auditors and regulators is essential.

Business Process Documentation

Experience directing the documentation of significant business processes that affect financial reporting - directly or indirectly, i.e., beyond writing procedures; understanding how processes connect to financial outcomes and ensuring documentation is accurate, current, and audit-ready.

Senior Leadership Engagement & Influence

Demonstrated ability to engage and influence senior leaders and executives, translating complex risk and control issues into clear business language and actionable recommendations. Experience advising or partnering with Chief Risk Officers or equivalent senior partners is a strong differentiator.

People Leadership & Team Development

Meaningful experience leading teams - setting clear expectations, delivering timely feedback, conducting formal performance reviews, and developing talent. Experience managing professionals in a risk, controls, audit, or compliance function is preferable given the technical nature of the work.

Cross-Functional Partnership & Process Scalability

Experience collaborating across functions to develop scalable and sustainable risk and control processes.

Industry & Regulatory Context

Familiarity with the regulatory landscape applicable to those industries adds meaningful credibility to a candidate's ability to hit the ground running.

Related Skills

Business Acumen, Business Process Improvement, Business Process Understanding, Communication, Compliance, Continuous Improvement Mindset, Detail-Oriented, General Risk Management, Influence, Relationship Management, Risk Mitigation, Risk Monitoring

Anticipated Posting End Date:
2026-08-07

Base Pay Range: $212,000/yr - $297,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

About TIAA

TIAA is a financial services company that specializes in providing retirement plans, IRAs, mutual funds, and life insurance. The company is dedicated to helping those who teach, heal, and serve to achieve financial well-being. TIAA was founded in 1918 and headquartered in New York, United States.

TIAA Careers

Joining TIAA presents an unparalleled opportunity to become part of a team that prides itself on fostering a culture of growth, innovation, and leadership in the financial services industry. As a company deeply committed to the professional development and well-being of its employees, TIAA is where your career aspirations can take flight.

Work You’ll Do

At TIAA, we are dedicated to providing our employees with meaningful job opportunities that offer both challenges and rewards. We believe in nurturing the skills and talents of our team members through diverse career paths, leadership development programs, and continuous learning opportunities.

Explore Our Team

Become a part of a workforce that is as diverse as the clients we serve. At TIAA, we understand that unique perspectives lead to innovative ideas and better decision-making. Our inclusive culture supports diversity training, ensuring all team members can thrive.

Innovate with Us

TIAA is at the forefront of financial innovation. We encourage our employees to lead the way in developing new strategies and solutions that continue to redefine the industry. Our collaborative environment supports your ideas and fosters creativity at every level.

Grow Your Career

Whether you are looking for your first internship or a seasoned professional position, TIAA offers a range of employment opportunities to help you realize your potential. Take advantage of our comprehensive benefits package, competitive salaries, and programs designed to support your career growth.

Networking and Professional Development

Networking at TIAA goes beyond connecting with colleagues; it involves engaging with industry leaders and participating in high-impact mentoring programs. Our commitment to professional growth is evident through our robust training and development courses tailored to enhance your career journey.

Join Our Hiring Process

Embark on your career with TIAA through a straightforward hiring process. Start by exploring open positions that match your skills and interests on our Jobs page. Submit your resume, prepare for your interview, and let your journey of professional fulfillment begin.

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TIAA: Empowering Professional Futures

At TIAA, we are not just offering jobs; we are building futures. We invite you to join our team and experience a career where your growth is our priority, and your potential is limitless.

Search TIAA Jobs

Discover the opportunities waiting for you at TIAA. Search for open positions that align with your career goals and apply today. Let’s innovate, lead, and grow together. [SEARCH TIAA JOBS] [READ CAREERS BLOG]
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17,000 employees
Industry

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