Job Duties
- Manage the daily operations of the Electrical Department.
- Lead, supervise, coach, and hold electricians and apprentices accountable for performance, safety, workmanship, and customer service.
- Review schedules and work with Dispatch to ensure electrical calls are assigned to the appropriate technician.
- Assist technicians with difficult diagnostics, troubleshooting, and complex electrical issues.
- Review blueprints, electrical schematics, one-line diagrams, and project drawings.
- Oversee the installation, maintenance, troubleshooting, and repair of electrical systems in residential, commercial, and light industrial applications.
- Ensure all electrical work is completed in accordance with the NEC, applicable Kentucky requirements, local codes, permits, and Apex Solutions standards.
- Review and approve major electrical estimates, projects, service upgrades, panel replacements, generators, EV chargers, lighting projects, and other large jobs.
- Conduct quality-control inspections on completed electrical work.
- Investigate callbacks, failed inspections, customer complaints, and workmanship concerns.
- Identify recurring technical issues and implement corrective training.
- Monitor technician productivity, revenue, average ticket, conversion rate, efficiency, callbacks, and customer satisfaction.
- Conduct regular technician meetings, ride-alongs, coaching sessions, and performance reviews.
- Train technicians on technical skills, customer communication, service procedures, safety, and company expectations.
- Ensure technicians properly document jobs, estimates, invoices, photos, videos, materials, and customer approvals in ServiceTitan.
- Review open jobs, incomplete jobs, unsold estimates, and outstanding electrical opportunities.
- Coordinate electrical permits and inspections as required.
- Maintain appropriate staffing levels and assist with recruiting, interviewing, onboarding, and development of electricians and apprentices.
- Manage electrical inventory, truck stock, tools, specialty equipment, and purchasing needs.
- Ensure company vehicles assigned to the Electrical Department are clean, organized, safe, and properly maintained.
- Enforce Apex Solutions safety policies, PPE requirements, electrical safety practices, and company procedures.
- Assist with escalated customer concerns and provide professional resolutions.
- Coordinate with Plumbing, HVAC, Construction, Accounting, Dispatch, and other departments as needed.
- Participate in on-call support and emergency escalation when required.
- Report department performance, staffing concerns, safety issues, financial results, and operational needs to company leadership.
Skills
- Proven experience in electrical service, repair, installation, and management.
- Strong leadership and team-management skills.
- Solid understanding of residential, commercial, and light industrial electrical systems.
- Strong knowledge of the National Electrical Code (NEC).
- Ability to read and interpret blueprints, electrical schematics, wiring diagrams, and project drawings.
- Strong troubleshooting and diagnostic abilities.
- Working knowledge of electrical distribution systems, panels, service equipment, branch circuits, lighting, controls, generators, transfer switches, EV chargers, and surge protection.
- Ability to coach technicians through technical problems rather than performing every repair personally.
- Strong understanding of job costing, labor efficiency, material usage, and department profitability.
- Excellent customer service and conflict-resolution skills.
- Strong written and verbal communication skills.
- Ability to hold employees accountable while maintaining a professional work environment.
- Strong organizational and time-management skills.
- Ability to prioritize multiple jobs, technicians, customers, and operational issues.
- Proficiency with electrical testing equipment and tools.
- Strong attention to detail and commitment to safety and quality.
- Ability to use computers, tablets, ServiceTitan, email, and digital reporting systems.
- Ability to work independently and make sound operational decisions.
Requirements
- High school diploma or equivalent.
- Valid driver's license and insurable driving record.
- Valid Kentucky Journeyman Electrician License.
- Kentucky Master Electrician License strongly preferred.
- Minimum 5 years of electrical field experience preferred.
- Prior leadership, supervisory, or management experience preferred.
- Strong electrical troubleshooting and diagnostic experience.
- Knowledge of electrical safety practices, OSHA requirements, and NFPA 70E standards.
- Ability to manage technicians, apprentices, scheduling, quality control, and customer issues.
- Ability to review estimates, invoices, and job documentation for accuracy.
- Ability to work overtime and provide after-hours management support when required.
Preferred Qualifications
- Kentucky Master Electrician License.
- Previous Electrical Operations Manager or Service Manager experience.
- Generator installation and service experience.
- EV charger installation experience.
- Commercial electrical experience.
- Service sales and estimating experience.
- OSHA 10 or OSHA 30 Certification.
- NFPA 70E training.
- Experience using ServiceTitan or similar field-service software.
- Experience managing KPIs, technician scorecards, and department financial performance.
- Experience recruiting, training, and developing electricians and apprentices.
- Experience reviewing permits, inspections, and code-compliance issues.
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.
