Job Description

Scope:

The Marketplace Growth Manager is a high-visibility, builder role at the core of Solutions 2 GO's marketplace and ecommerce business across the US and Canada. This individual is both a strategic contributor and hands-on operator, responsible for building the tools, processes, and partnerships required to scale marketplace growth while managing day-to-day performance across key channels.

This role is highly cross-functional and customer/vendor facing, serving as a primary point of contact for negotiations involving pricing, terms, and commercial agreements. The Marketplace Growth Manager acts as an internal subject matter expert on marketplace operations and plays a foundational role in developing Solutions 2 GO's marketplace capability.

Duties & Responsibilities:

Marketplace Operations & Listings Management

• Own end-to-end product setup and listing execution across US and Canadian marketplaces (Amazon, Walmart, Best Buy, Target, and others).
• Lead onboarding and integration of new vendors, products, and marketplace channels.
• Ensure accuracy and compliance of all listing content, including titles, images, product attributes, shipping data, and regulatory requirements.
• Monitor listing health, suppressed listings, and policy compliance; proactively resolve issues impacting performance or visibility.
• Partner with vendors to collect and manage complete product data sets (pricing, dimensions, identifiers, imagery, compliance details).
• Coordinate fulfillment setup with internal Operations teams based on channel requirements.

Vendor & Customer Management

• Serve as a key point of contact for marketplace vendors and platform partners across North America.
• Negotiate pricing, commercial terms, promotional placements, and partnership agreements.
• Conduct regular business reviews with vendors, communicating performance insights, risks, and growth opportunities.
• Identify and execute vendor monetization opportunities (e.g., advertising programs, promotions, value-added services).
• Manage commercial processes such as price protection, MDF, and account-specific agreements in collaboration with Finance.
• Maintain active relationships with marketplace platforms, ensuring strong account health and program participation.

Strategy & Business Development

• Support execution of marketplace strategy across all channels, translating strategic priorities into actionable plans.
• Identify and evaluate growth opportunities by channel, category, and vendor; drive implementation of approved initiatives.
• Contribute to pricing and promotional strategy, balancing growth, profitability, and competitiveness.
• Support assortment strategy decisions (what to carry, where, and why), with input on margin, brand, and customer experience considerations.
• Monitor marketplace trends, competitor activity, and platform changes to inform strategic direction.

Tools, Processes & Analytics

• Build and document scalable workflows, SOPs, and operational tools to support marketplace growth.
• Track and report on core KPIs including revenue, sell-through, listing health, account performance, and fulfillment metrics.
• Develop and maintain pricing and margin models that account for marketplace fees, logistics, and profitability targets.
• Analyze performance data to identify root causes and drive continuous improvement across listings, pricing, and operations.
• Own recurring reporting, including weekly performance updates and forecast alignment by channel and product line.
• Provide actionable insights to support inventory planning and purchasing decisions.

Cross-Functional Leadership

• Act as the internal subject matter expert for marketplace operations, systems, and best practices.
• Collaborate closely with Vendor Services, Finance, Operations, IT, Sales, and Customer Support.
• Represent the Marketplace team in cross-functional meetings, escalating risks, decisions, and opportunities as needed.
• Drive process improvements that increase efficiency, accuracy, and scalability across the business.
• Participate in trade shows, partner meetings, and industry events as required

Skills & Qualifications:

Experience & Qualifications

• 5+ years of experience in ecommerce, marketplace operations, or digital account management
• Hands-on experience managing listings and catalogs on major marketplaces (Amazon, Walmart, Best Buy, Target, or similar)
• Experience with marketplace management platforms; Rithum strongly preferred
• Experience negotiating commercial agreements, pricing, or vendor partnerships
• Bachelor's degree preferred or equivalent experience
• Experience in consumer electronics distribution, ecommerce, or marketplace environments is an asset

Functional Skills

• Strong financial and commercial acumen (pricing, margin, profitability analysis)
• Proficiency in Excel/Google Sheets; familiarity with BI tools a plus
• Working knowledge of marketplace compliance, content standards, and fulfillment models
• Experience using CRM systems for account tracking and reporting
• Ability to manage multiple projects and priorities in a fast-paced environment

Leadership & Operating Style

• Builder mindset; thrives in 01 environments and ambiguity
• Strong communication and negotiation skills in vendor and customer settings
• Self-directed, resourceful, and highly accountable for outcomes
• Comfortable influencing cross-functional stakeholders without direct authority
• High urgency and execution focus

Other Requirements

• Ability to travel periodically to offices, fulfillment centers, and partner locations

The successful candidate will receive a conditional offer, contingent upon the successful completion of a background check conducted by our contracted third-party vendor. The specific clearance requirements vary by position and may include one or more of the following: criminal background check, credit check, employment verification, education verification, and driver's abstract review. If you have any questions along the way, please do not hesitate to ask.