About the RoleAs the Marketing Operations Manager, you will report to the Chief of Staff and Director of Marketing Strategic Operations and serve as the operational hub for H&R Block's Enterprise Marketing team. You will own the end-to-end intake pipeline for marketing requests, acting as the primary liaison between non-marketing stakeholders and the Marketing organization, while designing and continuously improving intake, scoping, and routing processes, establishing briefing standards and governance, and enabling seamless handoffs to Marketing program managers.
In addition, you will support the Marketing Chief of Staff on cross-functional initiatives, lead logistics for leadership offsites and all-hands sessions, and prepare briefing materials to keep leadership informed and ready to act. You will also oversee the merchandise retail store end to end, including developing a strategy aligned with brand standards, managing inventory and vendor relationships, and ensuring the store remains operationally effective and commercially relevant throughout key seasonal moments.
Day to day, you'll...- Own the end-to-end intake pipeline for enterprise marketing requests, serving as the primary point of contact for non-Marketing stakeholders
- Design and continuously improve intake, scoping, and routing processes to ensure requests are complete, well-framed, and aligned to the right teams
- Communicate proactively with requestors, setting clear expectations on timelines, scope, and status throughout the lifecycle
- Act as a trusted advisor to stakeholders while facilitating seamless prioritization and handoffs with Marketing program managers
- Establish and enforce intake standards; maintain templates, forms, and documentation to improve request quality and usability
- Partner with program managers and workflow leads to balance demand, prioritize work, and align capacity with urgency
- Identify demand patterns and generate insights to inform Marketing leadership planning and resourcing decisions
- Build stakeholder feedback loops and continuously improve the intake experience and front-end processes
- Own and execute cross-functional initiatives, leadership communications, team events, and engagement moments
- Serve as operational steward of marketing tools and processes (such as Workfront and Microsoft Office), while driving automation and efficiency improvements across workflows
Required Qualifications- Bachelor's degree in Business, Marketing, Operations, or a related field - or equivalent practical experience
- 5+ years of progressive experience in operations, program management, marketing operations, or a related field, with a track record of making complex, multi-stakeholder work feel organized and manageable
- Proven experience serving as a coordination hub or operational partner in a fast-moving, matrixed environment with multiple teams and competing priorities
- Experience designing and managing intake, request management, or workflow governance processes - ideally in a creative, marketing, or brand environment
- Background in brand management, creative services, retail merchandising, or agency-side project management is a meaningful plus
- Experience providing executive or Chief of Staff-style support to senior leaders is highly valued
Preferred Qualifications- Strong experience building and managing marketing workflows across platforms such as Workfront, Asana, Smartsheet, and Jira, with the ability to optimize processes, not just use them
- Familiarity with AI-powered content and workflow tools, with a curiosity for how automation can improve speed, quality, and efficiency in marketing operations
- Advanced proficiency in Microsoft Office, including Excel for tracking and reporting, PowerPoint for executive presentations, Outlook for stakeholder coordination, and Word for documentation
- Proven ability to collaborate across teams using tools like Microsoft Teams and SharePoint, while building alignment and driving progress without formal authority
- Strong communication and storytelling skills, with the ability to simplify complexity, influence stakeholders, and build trust through a responsive and people-first approach
- Demonstrated ability to operate in fast-paced, ambiguous environments, bringing structure, adaptability, strategic thinking, and a consistent bias for action to prioritize and deliver results
