Job DescriptionAs a Marketing AI Program Analyst-Senior Associate on the Performance Marketing and Transformation team, you will support the day-to-day execution, tracking, and governance of Marketing AI initiatives across the Chief Marketing Officer (CMO) organization and key partners. You will help keep a portfolio of AI proofs of concept (POCs) and pilots organized and moving-maintaining plans, statuses, dependencies, and documentation-so leaders can make fast, informed decisions.
This role also supports the Marketing-owned Marketing AI Sandbox, helping manage intake, maintain execution trackers, coordinate approvals, and support measurement and reporting. You will work closely with cross-functional stakeholders including Technology, Data/Analytics, Legal/Compliance, Privacy, Controls, and Risk to help ensure innovation is delivered responsibly.
Job Responsibilities:- Maintain portfolio artifacts to support a governed set of AI POCs and pilots (e.g., initiative trackers, milestones, RAID logs, decision logs, action items).
- Support POC/pilot execution by coordinating working sessions, capturing outcomes, and tracking follow-ups to closure.
- Help identify and flag risks (timeline slippage, resourcing constraints, dependency conflicts, control/approval gaps) and escalate appropriately.
- Produce clear, concise status updates for working teams and leadership (e.g., weekly summaries, dashboards, portfolio readouts, meeting notes with decisions and actions).
- Help collect and organize performance inputs (quantitative and qualitative) to support business-impact narratives (e.g., efficiency gains, cycle-time reduction, quality uplift).
- Translate complex updates into structured, executive-ready content (what happened, what's next, what's needed, what's at risk).
Required qualifications, capabilities, and skills - 3+ years of experience in program coordination, project management, operations, marketing operations, technology delivery, or transformation support.
- Strong organizational skills and attention to detail; ability to manage multiple workstreams and deadlines simultaneously.
- Strong written and verbal communication skills, including the ability to produce crisp summaries and action-oriented updates.
- Comfort working with cross-functional stakeholders (business, technology, analytics, and control partners) and navigating structured processes.
- Proficiency with common program management and documentation tools (e.g., trackers, decks, meeting notes, status reporting).
- Curiosity and learning mindset-interest in AI, marketing technology, and how innovation is delivered safely in a regulated environment.
Preferred qualifications, capabilities, and skills - Experience supporting AI, data, martech, or automation initiatives in a marketing or digital environment.
- Familiarity with marketing delivery ecosystems (e.g., email operations, paid media/digital channels, content workflows, measurement/analytics).
- Experience with governance-oriented delivery (supporting documentation, approvals, and control steps).
- Ability to structure ambiguous requests into clear problem statements and next steps.
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.
