Requisition ID: 936218
Store #: D05223 LensCrafters Drs Office
Position:Full-Time
Total Rewards: Benefits/Incentive InformationJOB DESCRIPTIONGENERAL FUNCTION
This position is a key player in the organization who ensures all patients receive the highest quality optometric care by performing comprehensive clinical protocols while maximizing results, and growth through strong partnership with the location's team members. This position delivers Key Performance Indicators, Standards of Care, and serves as a leading ambassador of the Practices inside and outside the organization, who is driven by passion and high standards to always go above and beyond. Develops and manages all optometrists across multiple locations by leveraging brand tools
MAJOR DUTIES AND RESPONSIBILITIES
- Management & leadership responsibilities:
- Create compelling vision for the future, develop clear goals and operating plans ensuring executional excellence and winning results in partnership with the Store Managers and field leaders.
- Coach and develop ODs and Office Staff on building sales, increasing exams, and increasing NPS and OD office deliverables that will be splitting their time between being in lane and seeing patients and leading Optometrist in multiple locations
- Set and communicate clear objectives and expectations, demonstrate commitment to exceed results through strong competency in Key Performance Indicators management and high accountability for Optometrist.
- Lead and manage Optometrist's in providing unsurpassed patient excellence.
- Forecast optometrist staffing needs based on available information. In partnership with Optometrists, Store Manager and Field Leaders, assign team members through the use of the labor scheduling model. Quickly adjust staffing levels up or down to meet unexpected increases or decreases in traffic and patient demand.
- Demonstrate effective communication with all offices and retail teams to ensure a seamless patient experience and transition from exam lanes to retail floor.
- Maintain working relationship with Store Manager and Field Leader to meet KPI goals.
- Recruit, interview and select high caliber, success-oriented talent to fill Optometrist openings.
- Ensure the Practice is known as the leading optical provider within the community.
- Clinical responsibilities:
- Ensure Standard of Care is met.
- Place the patient as the center focus and deliver excellent patient care.
- Address all patient optical lifestyle needs.
- Build patients for life and become their sole family practitioner.
- Listen carefully to patients' questions or concerns.
- Provide a summary of patient overall eye health.
- Conduct service in accordance with protocol and accepted standard of care.
- Establish a positive doctor/patient relationship.
- Utilize and leverage all technology to deliver unsurpassed patient experience. Clear understanding of all OD equipment
- Provide effective on-the-job training and guidance to Optometrist making use of provided programs. Contribute to a positive culture within the organization.
- Conduct chart audits with Optometrists.
- Maintain safe working environment for all.
BASIC QUALIFICATIONS
- Doctor of Optometry
- Maintain State Licensure and practices to the full scope of that license; maintain continuing education requirements
- Demonstrated leadership/management skills
- Knowledge of current Optometric technology and practices
- Developed communication skills, both verbal and written
- Strong problem solving and critical thinking skills
- Organization and time management skills
- Knowledge of sound business management practices and business acumen
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
