Bachelor’s degree in Business Management or Accounting AND 3 years in patient access leadership OR 7 years in an acute care facility required
Proven leadership and team development skills
Experience in customer service and patient satisfaction
Understanding of third-party payer principles, COBRA laws and strong organizational skills
Effective written and verbal communication abilities
Strong multitasking and prioritization skills
Analytical mindset with problem-solving skills
Familiarity with EPIC electronic medical records system preferred
Responsibilities
Provide strategic leadership and operational oversight for Patient Access services across multiple facilities.
Integrate and enhance scheduling, registration, insurance verification, and PBX operations for revenue cycle optimization.
Serve as a market leader collaborating with hospital executives and clinical leadership to standardize processes and ensure compliance.
Drive organizational performance goals through innovation and data-driven decisions.
Develop high-performing teams focused on patient-centered access to care.
Benefits
Full-time employment status
Day shift schedule
Opportunities for professional leadership development
Collaborative working environment with cross-functional teams
Impactful role in influencing patient experience and operational efficiency
Full Job Description
Responsibilities
Provides strategic leadership and operational oversight for Patient Access services across a multi-facility market, ensuring consistent, efficient, and patient-centered access to care.
Responsible for the integration and performance of scheduling, registration, insurance verification, denial prevention, and PBX operations, this role drives front-end revenue cycle optimization while enhancing the overall patient experience.
Serves as a key market leader, partnering with hospital executives, clinical leadership, and revenue cycle teams to standardize processes, ensure regulatory compliance, and achieve organizational performance goals through innovation, data-driven decision-making, and high-performing team development.
Qualifications
Bachelor’s degree in Business Management or Accounting and three years of experience in a patient access leadership position in an acute care hospital required; or seven years of patient access leadership experience in an acute care facility required
Proven ability to lead, influence, and develop team
Customer Service and/or Patient Satisfaction experience required
Preferred Skills and Abilities: Must be able to demonstrate understanding of and ability to interpret third party payer principles and terms and COBRA laws. Strong organizational skills required for effective communication with patients, physicians, public, staff, and administrations. Must be able to work in fast paced environment with frequent interruptions
Knowledge of medical terminology preferred
Effective written, verbal communication, and interpersonal skills
Ability to multi-task, prioritize needs to meet required timelines
Analytical and problem-solving skills.
Experience with EPIC electronic medical records system preferred.
Employment StatusFull Time
ShiftDays
About St Francis Medical Center
St. Francis Medical Center is a for-profit hospital in Lynwood, California, United States, owned by Prime Healthcare Services.
