Job Description:
Market Chief Operating Officer (MCOO)

Centerstone of Missouri / Burrell Behavioral Health

Columbia, Missouri

Position Summary

The Market Chief Operating Officer (MCOO) is a key member of regional executive leadership, responsible for the overall organization, integration, performance, and continuous improvement of patient/client care and clinical services within the assigned market of our North Central Missouri region.

In partnership with the Market President, the MCOO holds authority and accountability for operational execution across assigned departments and clinical programs, ensuring high-quality, compliant, efficient, and integrated care delivery across the healthcare continuum.

Through close collaboration with clinical, administrative, system, and physician leaders, the MCOO drives seamless operations, advances strategic initiatives, and develops innovative solutions to complex operational and clinical challenges. This role plays a significant part in shaping market, regional, and enterprise-wide priorities in alignment with Centerstone's mission, vision, and values.

Key Responsibilities
Operational & Strategic Leadership

• Serve as the day-to-day operational executive leader for the assigned market or region.
• Provide leadership, direction, and accountability to assigned Vice Presidents, Directors, and Managers to achieve strategic, operational, and financial goals.
• Oversee operations and performance of delegated departments and programs.
• Serve as the regional executive representative in the absence of the Regional President, as applicable.
• Contribute to and support site-level, regional, and enterprise initiatives in collaboration with Centerstone executive leadership.

Care Delivery, Quality & Performance

• Provide executive leadership for clinical service delivery, program planning, financial performance, and operational improvement initiatives.
• Establish and monitor operational metrics and productivity standards, including documentation quality, productivity targets, caseload management, episode-of-care parameters, and service utilization.
• Analyze performance trends and provide actionable reports and recommendations to Regional and Administrative leadership.
• Develop, maintain, and uphold quality, safety, and compliance standards within areas of responsibility.
• Monitor regulatory requirements and industry trends and lead adoption of operational changes to ensure ongoing compliance.

Strategic Growth & Program Development

• Collaborate with Centerstone C-Suite, Regional Presidents, and Market leadership to develop and execute short- and long-term strategies.
• Anticipate community and stakeholder needs and lead the development of new or enhanced clinical programs.
• Ensure consistent, effective workflows across the region through collaboration with regional and centralized leaders.
• Develop partnerships and external relationships that support mission fulfillment, service expansion, and community impact.

Leadership, Culture & Communication

• Foster strong, trust-based relationships with leadership and staff to support teamwork, accountability, and high performance.
• Promote a culture of trust, belonging, safety, fairness, and quality, supporting staff engagement, retention, and satisfaction.
• Facilitate clear, effective communication between executive leadership, management teams, staff, community partners, and external stakeholders.
• Lead change initiatives and support adoption of new practices, tools, and operational standards across the region.

Governance & Executive Support

• Support and advise the Regional President, Chief Operating Officer, and Centerstone Executive Team on operational, clinical, and strategic priorities.
• Collaborate with centralized administrative and corporate service departments to streamline operations and strengthen practice management standards.
• Analyze economic trends, workforce dynamics, internal performance data, and patient/community experience to support strategic decision-making.

Knowledge, Skills & Abilities

• Proven executive-level healthcare leader with a collaborative, team-based leadership approach
• Strong operational and financial acumen with the ability to drive performance through data-informed decision-making
• Ability to communicate complex ideas clearly and effectively through written reports and verbal presentations
• Demonstrated success building community partnerships and cross-functional relationships
• Proficiency with common business applications (word processing, spreadsheets, databases, web-based platforms)
• Ability to handle sensitive and confidential information with discretion

Education & Experience Requirements

One of the following is required:

• Bachelor's degree (Master's or Doctorate preferred) in a Health or Human Services field with advanced clinical training
  AND
• Five (5) years of healthcare leadership experience demonstrating knowledge of operational systems and health plan processes

OR

• Master of Business Administration (MBA)
  AND
• Five (5) years of healthcare leadership experience demonstrating knowledge of operational systems and health plan processes

Preferred:

• Professional licensure (LPC, LCSW, Psychologist)

Supervisory Expectations

• Communicate and reinforce organizational strategy and priorities
• Actively lead the development, execution, and monitoring of strategic objectives
• Encourage participation and input across leadership and staff levels
• Address complex employee relations matters in partnership with Human Resources
• Champion change and guide effective implementation of new initiatives
• Reinforce collaboration and accountability across all functional areas

Employment Requirements

• Successful completion of required background checks, including criminal history, abuse/neglect registry, fingerprinting, and driving record
• Completion of New Hire Orientation and all required ongoing training (including Relias)
• Valid driver's license, acceptable driving record, and current auto insurance

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.