The Goldman Sachs Group, Inc

Marcus by Goldman Sachs, Delivery Workforce Planning and Hiring Process Manager, Vice President - Richardson, TX

The Goldman Sachs Group, Inc$120K — $150K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Degree educated or relevant experience
  • 5-7 years managing workforce resource plans and predictive modeling
  • 5 years of leadership experience managing teams
  • Project management skills in design and KPI reporting
  • Experience presenting to senior executives
  • Strong Microsoft Office skills (Excel, PowerPoint)
  • Ability to manage multiple projects and deadlines

Responsibilities

  • Partner with management to create and execute workforce plans for growth
  • Identify improvements in hiring forecasts and processes
  • Collaborate with multiple departments to align hiring with business goals
  • Provide regular reports on forecasting and hiring progress to stakeholders
  • Manage execution of resource plan and identify process blockers
  • Ensure system updates and role sourcing align with resource plans

Benefits

  • Opportunity to work globally across India, UK, and US
  • Engagement with senior executives
  • Dynamic, fast-paced work environment
  • Focus on customer service excellence
  • Commitment to making the company an employer of choice
Full Job Description
Job Description

About the role

We are seeking an experienced and dynamic workforce management leader to join our team to be responsible for managing the workforce requirements and high volume hiring process for the Marcus by Goldman Sachs Delivery team globally. The customer focused contact center and fraud operations is the front line of the business and ensuring we are sufficiently resourced is critical to supporting the growth of the business. This role will ensure the successful build out of teams across India, UK and US, ensuring we are appropriately resourced, streamlining the process and ensuring we are positioned as an employer of choice.

Responsibilities
  • Strategy: partner with Delivery management to develop, maintain and execute short and long-term workforce plans to meet high growth demands of the business including goals, timelines, milestones and approach
  • Improvement: identify areas for improvement in forecasting and hiring process, implementing enhancements to streamline and optimize
  • Collaboration: partner with Delivery, Finance, Marketing and HCM partners to ensure hiring requirements and execution meet business growth plans and initiatives, delivering on key service level targets
  • Reporting: provide regular reporting to senior stakeholders relating to the delivery center forecasting, resource plan and hiring process (candidate flow, pipeline, issues management)
  • Risk Management: manage resource plan execution, identify blockers and partner with stakeholders to optimize processes
  • Operational process management: ensure system updates, roles opened and sourcing in accordance with resource plan

Skills
  • Experienced in forecasting and managing short and long-term resource plans, contact center operations preferred
  • Experienced in project management, including end-to-end process design, execution, monitoring, risk identification and mitigation
  • Self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment
  • Excellent interpersonal, organizational, verbal and written communication skills
  • Demonstrates confident and clear leadership including experience meeting and presenting to senior executives
  • Analytical skills, including advanced critical thinking skills to identify factors with greatest effects on models and anticipate emerging trends
  • Experience in designing, reporting and delivering on KPIs
  • Ability to prioritize based on business needs and adaptable to changing needs and requirements
  • Strong customer focus and commitment to delivering exceptional service
  • Strong problem solving skills and experience in identifying and resolving issues


Basic Qualifications:
  • Degree educated or relevant experience
  • Minimum of 5-7 years of experience in managing workforce resource plans, including predictive resource modeling, execution, and communication with senior levels
  • Minimum of 5 years of leadership experience, managing and developing a team
  • Experience in project management including process design, improvement, execution, and KPI reporting
  • Experience meeting with and presenting to senior executives, demonstrating strong executive presence
  • Strong skills in Microsoft Office (Excel, PowerPoint, Word, Access)
  • Strong judgment and comfort with handling multiple projects and deadlines

Preferred Qualifications
  • Experience in a digital or retail banking environment (deposit products would be ideal)
  • Experience developing staffing forecasts and plans for multi-channel, multi-provider contact centers
  • Preferred experience with predictive analytics (SPSS, SAP, R and/or Python)

About The Goldman Sachs Group, Inc

The Goldman Sachs Group, Inc. provides investment banking, securities, and investment management services, as well as financial services to corporations, financial institutions, governments, and high-net-worth individuals worldwide. Its Investment Banking segment offers financial advisory services, including advisory assignments concerning mergers and acquisitions, divestitures, corporate defense, risk management, and restructurings and spin-offs; and underwriting services comprising public offerings and private placements of a range of securities, loans, and other financial instruments, and derivative transactions. The company’s Institutional Client Services segment provides client execution services, such as fixed income, currency, and commodities client execution related to making markets in interest rate products, credit products, mortgages, currencies, and commodities; and equities related to making markets in equity products, as well as executes and clears institutional client transactions on stock, options, and futures exchanges. This segment also engages in the securities services business providing financing, securities lending, and other brokerage services to institutional clients, including hedge funds, mutual funds, pension funds, and foundations. Its Investing and Lending segment originates longer-term loans; and invests in debt securities, loans, public and private equity securities, real estate, consolidated investment entities, distressed assets, currencies, commodities, and power generation facilities. The company’s investment management segment provides investment products and services, as well as offers wealth advisory services, including portfolio management and financial counseling, and brokerage and other transaction services.

The Goldman Sachs Group, Inc. Careers

Join the prestigious team at The Goldman Sachs Group, Inc., a global leader in finance and investments, and propel your career to new heights. Our firm is renowned for its commitment to excellence, innovation, and leadership in the financial sector.

Work You’ll Do

At Goldman Sachs, you will be part of a dynamic environment that fosters growth, diversity, and professional development. Engage in transformative projects that redefine the landscape of global finance, driven by a culture of high performance and continuous improvement.

Lead with Innovation and Leadership

Step into a role where your skills will be honed and your leadership capabilities enhanced. The Goldman Sachs Group, Inc. is at the forefront of merging financial expertise with technological innovation, creating a platform for you to lead impactful initiatives.

Join Our Diverse and Inclusive Team

Diversity and inclusion are at the core of our company culture. With employees from various backgrounds, Goldman Sachs thrives on the rich ideas and perspectives that this diversity brings. Here, every team member’s contribution is valued, and every voice is heard.

Explore Job Opportunities and Internships

Whether you’re seeking full-time employment or looking into internship opportunities, Goldman Sachs offers a range of positions that cater to different skills, experiences, and career aspirations. From analyst to executive positions, discover how you can contribute to our legacy of success.

Networking and Professional Growth

Goldman Sachs is not just a workplace. It is a community where you can build lasting relationships with colleagues and industry leaders. Our networking events, mentorship programs, and professional groups foster connections that can accelerate your career trajectory.

Benefits and Career Development

Invest in your future with Goldman Sachs’ unparalleled employee benefits and career development programs. From comprehensive health benefits to personalized career coaching and leadership training, we ensure that our team is equipped for success, both professionally and personally.

Prepare for Your Future

Ready to take the next step? Prepare your resume, sharpen your interview skills, and explore the vast array of job opportunities at The Goldman Sachs Group, Inc. Our hiring process is designed to identify and nurture talent, helping you to achieve your career goals.

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Join The Goldman Sachs Group, Inc.

Embark on a rewarding journey with The Goldman Sachs Group, Inc. where your potential is limitless. Explore positions, read about our company culture, and apply today to become part of a team that values growth, leadership, and innovation.

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At The Goldman Sachs Group, Inc., your career is just the beginning – it’s an opportunity to excel and lead in the global financial industry. Join us and make your mark!
Learn more about The Goldman Sachs Group, Inc
Size
45,100 employees
Market Cap
$115.8 billion
Industry
Net Income
$9.4 billion
Founded
1869
5 Year Trend
+11.3%
Revenue
$53.4 billion
NASDAQ

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