Managing DirectorJob Type: Full Time
Location: Boston, MA
Reports To: General Manager
Annual Salary: $115,000 - $130,000
ROLE SUMMARYThe Managing Director is responsible for the sales and operations within the market which includes promotions and management of all leagues, activities, and events, in addition to regular managing and mentoring of their team.
City Performance & Sales- The Managing Director is accountable for city performance related to both adult and youth programing goals
- City Strategic Planning
- HQ provides structure and best practices and the Managing Director uses city knowledge to maximize product quality, revenue, and margins
- Manage city budget, revenue, league plans & cash flow
- Create & execute city growth strategy - for both youth and adult programs
- Manage promotion and recruitment of new and past customers
- Create monthly, quarterly, and yearly budget reviews and forecasts based on city revenue
- Manage budget and ensure profit margins are being held
- Ensure corporate sales & sports growth expectations are being met
Office Management - Full time team recruitment, selection, hiring & training
- Build Team Office Culture
- Ensure proper roll out of new company processes
- Office Team Evaluation & Discipline
- Staff Vacation management
- Confidential management of staff compensation
- Internal office & team communication - including both kids & adult staff
- Manage, mentor, train and coach team including but not limited to status updates, budgets, goal setting and customer service response practices
- Help identify and recruit full and part time staff in the local market
- Create and Manage the sports Revenue Plan
- Work with HR to ensure there is a pipeline for incoming interns and appropriate goals and projects are assigned
Uphold Volo Quality Standards- Stickler for Branding, Operational Structure & Integrating kids programming
- Assist in market-wide event planning, sponsorship activation and media relations as needed
- Collect program metrics and analysis throughout the season and develop tools for evaluation - for youth and adult programs
- Escalation point for customer service issues
- Anticipate and provide proactive solutions to prevent customer service problems from arising in the future
Marketing - Oversee marketing budget
- Manage and execute all marketing partnerships and sponsorship activations
- Work with marketing team to create a marketing plan, themes and initiatives
Public & Private Relationship Management - Grow market by identifying new opportunities and relationships
- Develop relationships with current and future league venues
- Track the needs of each site including improvements
- Obtain permits for current and new locations
- Facilitate partnerships with community organizations, neighborhoods and potential funders
- Establish and maintain relationships with facilities, bars, sponsors and other vendors - update and record all facility and bar partner contact information
- Seek out and manage new business opportunities through development projects, bar, local sponsor, & local government relationships
Your expected skill set & experience: - 8-10 Years Experience, ideally in a sport or event management and/or business development capacity
- Experience managing a team
- Can marshal resources effectively and comfortably navigate a fast-paced, ever-changing environment with minimal supervision
- Detail-oriented project manager - you have experience managing multiple projects across function areas and feel comfortable wearing many hats
- Excellent written and verbal communication skills
- Dynamic personality interested in working in, and contributing to, a fun and active office environment
"Wow" us with . . . - Experience managing a budget
- Experience growing a team
- Entrepreneurial experience
- MBA
Benefits: - Health, dental, and vision insurance
- 401(k) Plan
- Paid time off and holidays
- Paid Parental Leave
- Employee discounts on Volo Sports programs and events
- Annual Company Events
