Iteris is seeking multiple
TMC Operations Managers to work out of the TDOT 1 & 2 regions. Under the general direction of the Project Manager, TMC Operations Manager manages the daily operations activities in accordance with the TDOT TMC Operations Manual, protocols, and policies.
Please note: The ideal candidate will be splitting their time between two locations between Knoxville, TN 37914 and Chattanooga, TN 37416.
What you will be doing:- Day-to-day management of the Control Room Operations staff, scheduling and resources, including problem resolution concerning Control Room Operations
- Ensuring effective communication with the State Project Manager, TMC Team Leads and Shift Supervisors
- Ensuring effective as-needed communication with the Contractor's Project Manager and other management staff
- Ensuring effective daily contact with all Contractor Shift Supervisors on a daily basis
- Ensuring effective face-to-face communication with all Contractor TMC Technician personnel on a weekly basis. At least once per month, the Contractor shall ensure that the TMC Operations Manager communicates in-person rather than virtual, unless otherwise directed by the State
- Participating in TIM Team meetings, TIM after-action review meetings, and ensuring appropriate interagency coordination
- Ensuring appropriate interagency coordination with other RTMCs
- Participating in TMC tours and presentations
- Attending meetings as directed by the State to include Regional TIM Team meetings and others as directed.
- Preparing monthly reports of performance measures for Technicians and Supervisors
- Determining and using existing measures of effectiveness in terms of efficiency and effectiveness in providing transportation management, traveler information, and incident management
- Actively collaborating in updates to TDOT TMC Operations Manual
- Actively collaborating in the development and update of Supervisor and Technician training and certification materials to conform to updates in the TDOT TMC Operations Manual
- Modifying training materials as necessary as a result of system and employee performance analysis
- Overseeing the Supervisors and Technicians training and certification process
- Ensuring adequate staff coverage of the Control Room
- Performing all other tasks assigned by the State
What you need to be successful in this role:- Minimum of five (5) years' experience in the operations of a facility using employee policies and procedures, equipment, systems and software, tools, daily operations, and security and safety procedures similar to those described in the TMC Operations Manual
- Understanding of freeway management, traffic incident management, dispatching, traveler information, and traffic engineering principles
- Comprehensive knowledge of Incident Management operations
- Skilled in the use of Advanced Traffic Management System (ATMS) applications
- Skilled in the use of the Windows operating system
- High-level knowledge of Microsoft Word, Excel, and PowerPoint
- Good leadership and interpersonal skills
- Good understanding of key management concepts
- Ability to clearly communicate technical information in layman's terms
- Ability to work alternate work schedules and be on-call 24 hours/day
- Ability to author technical reports, manuals, and correspondence
- Ability to coordinate real-time activities and priorities
- Able to always maintain a professional demeanor and appearance
- Ability to clearly communicate technical information in layman's terms
- Ability to coordinate real-time activities and priorities
Iteris anticipates paying a base salary between $105,000 to $125,000 for this role. Actual pay offered may be below or above these amounts, depending on the individual's job-related knowledge, skills, and experience.
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What's in it for you:- Incentive-based yearly bonus
- 401(k) with immediate matching and no vesting period
- Open Paid-Time-Off [PTO]
- Comprehensive medical, dental, and vision coverage
- Life insurance
- Medical reimbursement plans
- Disability coverage
- Education assistance program
