Chewy

Manager, Telemedicine Veterinary Services II

Chewy$90K — $110K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Doctor of Veterinary Medicine (DVM, VMD) or equivalent required.
  • Licensed veterinarian in good standing, preferably in Virginia or Florida.
  • 3+ years of small animal veterinary experience, including virtual care or telemedicine.
  • Previous leadership experience with a proven track record in coaching and team development.
  • Strong operational and problem-solving skills with trend analysis capabilities.
  • Proficient in Microsoft Office and familiar with telemedicine tools and platforms.
  • Excellent communication skills and a passion for customer service.

Responsibilities

  • Lead and mentor a team of Telemedicine Veterinarians in providing quality telemedicine care.
  • Provide oversight and professional development support for veterinary team members.
  • Collaborate with cross-functional teams to enhance telemedicine platform services.
  • Refine and update SOPs to improve efficiency and compliance of the telemedicine program.
  • Monitor team performance against best practices and regulatory standards.
  • Foster an accountable and communicative team environment, guiding the veterinary staff.
  • Act as a veterinary expert in business and training improvements.

Benefits

  • Professional development opportunities.
  • Collaborative work environment with cross-functional teams.
  • Flexible work arrangements including remote support.
  • Opportunity to participate in industry events and represent the organization.
  • Support in onboarding and training for new hires.
Full Job Description
Job Description:

What You'll Do:
  • Lead, coach, and mentor a team of Telemedicine Veterinarians, empowering them to deliver high quality teletriage support and telemedicine care focused on small animals, with the potential to expand into other areas of animal care.
  • Provide direct oversight, offering support, feedback, and professional development opportunities to veterinary team members.
  • Collaborate with Veterinary Operations, IT, Product, and Design teams to identify and implement platform improvements, ensuring seamless telemedicine services.
  • Assist in refining and updating SOPs to improve efficiency, compliance, and performance of the telemedicine program.
  • Monitor team performance and adherence to telemedicine best practices, regulatory compliance, and exceptional patient care standards.
  • Foster an environment of open communication, teamwork, and accountability, providing guidance and removing obstacles for the veterinary team.
  • Act as a veterinary subject matter expert, contributing to business improvements, program expansions, and training initiatives.
  • Collaborate with Learning & Development to support onboarding and training for new hires.
  • Participate in business development and industry events to represent Connect with a Vet, providing insights and feedback as needed.
  • Support quality assurance by reviewing feedback, identifying opportunities for coaching, and implementing process improvements.
  • Support Connect with a Vet affiliates in other areas where veterinary experience may be needed.
  • Occasionally provide direct telemedicine services, including patient evaluations, diagnoses, and treatment planning, as needed.


What You'll Need:
  • Doctor of Veterinary Medicine degree (DVM, VMD) or equivalent is required.
  • Must be authorized to practice within the United States (Proof of ECFVG or other foreign equivalent examination is required for graduates of foreign schools or non-AVMA accredited veterinary colleges).
  • Be a licensed veterinarian in good standing with the medical board in at least one state, preferably Virginia or Florida, and be able to timely obtain and maintain licensure in other states as required for telemedicine services.
  • 3+ years of small animal veterinary experience, including virtual care or telemedicine experience.
  • Previous leadership experience (team lead, supervisor, or manager role preferred) with a proven ability to coach, mentor, and develop veterinary professionals.
  • Strong operational and problem-solving skills with the ability to analyze trends and implement improvements.
  • Proficient computer skills, including experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with workforce management software, teleconferencing platforms (e.g., Zoom, Teams), and veterinary practice management or telemedicine tools. Must be comfortable and adept at interacting with customers and Connect with a Vet team members through remote online platforms.
  • A strong passion for helping people and pets, demonstrated through empathy and a commitment to excellent customer service.
  • Excellent verbal and written communication skills, with a passion for coaching and collaboration.
  • Demonstrated ability to multi-task and perform well in a face paced, self-starter environment while managing multiple priorities.
  • Have access to high-speed internet that can support video streaming.
  • Have a designated working space that is quiet and free from disruptions.
  • Candidates must be flexible and willing to provide occasional evening, weekend, or holiday support based on team needs.
  • Occasional travel (


About Chewy

At Chewy, we view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Customers love shopping our wide selection of products including more than 65,000 items (including our Private brands and Healthcare products), which we offer at competitive prices and fast 1-2 day shipping. Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need. Chewy is an experience company built on the back of product and technology. Innovation drives our operations and our team is constantly striving to find new and better ways to improve. From an easy-to-navigate website and highly-rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.

Chewy Careers

Join the vibrant team at Chewy, where we offer exceptional job opportunities to advance your career in the dynamic world of e-commerce. As a leading company in the pet industry, Chewy is dedicated to making pet care easier and more enjoyable for pet parents everywhere. Work You’ll Do At Chewy, we are constantly on the lookout for passionate, driven professionals to join our diverse team. Whether you're seeking a position in IT, customer service, marketing, or logistics, Chewy provides a platform for professional growth and innovation in every career path. Our commitment to leadership and diversity training ensures that every team member is equipped with the skills to lead and innovate. By joining Chewy, you will work alongside a team of dedicated professionals who are always pushing the boundaries of what's possible in e-commerce and customer service. Internship and Employment Opportunities Chewy offers a variety of internship and employment opportunities that cater to a wide range of skills and interests. Our internships provide invaluable hands-on experience, helping you to enhance your resume and prepare for a full-time position within our company. Chewy is not just about hiring employees; it's about nurturing future leaders. Benefits and Culture At Chewy, we believe that the well-being of our team is paramount. We offer a comprehensive benefits package that supports the health, financial security, and work-life balance of our employees. Our culture is centered on open communication, respect, and a shared passion for our mission. We celebrate diversity and are committed to creating an inclusive environment for all team members. Innovation and Growth Chewy is at the forefront of innovation in the pet industry. We are constantly exploring new technologies and strategies to enhance our services and expand our market reach. This focus on innovation drives our company's growth and offers our team members numerous opportunities to get involved in exciting projects and advance their careers. Networking and Professional Development We encourage our employees to engage in networking and professional development activities that can enhance their career prospects. Chewy supports various initiatives, including workshops, seminars, and training sessions, to help our team members grow their professional network and develop new skills. Join Our Team Explore the job opportunities at Chewy by searching open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players who are ready to take their career to the next level. Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Chewy. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Chewy. Chewy is more than a company; it's a community where you can grow your career and make a difference. Join us in our mission to be the most trusted and convenient online destination for pet parents (and partners) everywhere.
Learn more about Chewy
Size
21,300 employees
Market Cap
$15.9 billion
Industry
Net Income
-$174.4 million
Founded
2011
5 Year Trend
+136.6%
Revenue
$6.4 billion
NASDAQ

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