HCA Healthcare

Manager Strategic Accounts

HCA Healthcare • $88K — $105K *
Nashville, TN 37211In-Person
Healthcare
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred
  • 5+ years in customer service or relationship building required
  • 1+ years in strategic account management preferred
  • Alternative combination of education and experience will be considered

Responsibilities

  • Lead process improvement strategies for member value
  • Train and advance Account Managers through development plans
  • Establish and maintain professional relationships with members
  • Act as liaison to ensure timely delivery of solutions
  • Achieve consistent quality and process discipline
  • Collaborate with colleagues to identify process improvement opportunities
  • Mitigate risk through sales strategy and negotiation

Benefits

  • Comprehensive medical, dental, and vision plans
  • Free counseling and wellbeing support services
  • Paid time off and family leave programs
  • 401(k) Plan with matching contributions
  • Tuition assistance and student loan support
  • Additional benefits for fertility, life insurance and more
Full Job Description
Job Summary and Qualifications

The Strategic Account Manager role has primary responsibility in supporting accounts in Extended Care, large ASC groups and our most strategic independent groups. Strives for maintaining and building strategic partnerships in our member base. Oversight of the onboarding, implementation, and overall account health maintenance of our members. Responsible for delivering best in class service to company membership and stakeholders to ensure implementation and alignment of supply chain solutions. Driving business growth within portfolio of assigned accounts; key drivers are helping our members reduce costs, improve quality, achieve standardization, and eliminate waste. Responsible for establishing and maintaining professional business relationships with members, vendors, and internal teams. Ability to work collaboratively as part of a team, delivering high quality work in a high demand work environment, is key. Assures all business partners have an outstanding experience with HealthTrust such that they would recommend and promote our services to others
What you will do in this role:

  • Lead process improvement strategies that deliver more efficient and consistent member value
  • Provides training and helps Account Managers and Associate Account Managers advance through the Department's Account Management Development Plan.
  • Establishes and maintains professional business relationships, expedites HealthTrust contract participation and aligns HealthTrust service-line solutions for the benefit of assigned members.
  • Acts as liaison between members and our internal teams to ensure timely and successful delivery of our solutions.
  • Achieve reputation for consistent quality, process and work-flow discipline, task execution, judicious exception, and risk management.
  • Continually works to improve company and individual performance through measures of reliability, transparency, competency, sincerity, fairness, and vulnerability.
  • Collaborate with both external and internal colleagues to identify opportunities for process improvement and to deliver more efficient and consistent customer value.
  • Practices and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement
  • Distribution standard process alignment on multiple supplier contracts knowledge
  • Mitigation of risk through sales strategy and negotiation on mid-level accounts.
  • Serves as subject matter expert within respective and assigned area of specialty and expertise


Relationship Management

  • Manage and maintain levels of accounts to include small to medium size ASC groups, Extended Care, and annual spend up to $20 Mil per group.
  • Primary for leading Extended Care initiatives to support growth in LTC.
  • Prepares agendas and related data analytics for meetings and quarterly business reviews
  • Participates in member meetings and committees as requested.
  • Achieve company growth through direct supplier referrals, independent member onboarding, and association pipelines
  • Provide new account onboarding education to members on a GPO supply chain opportunities and compliance
  • Follow cross-department communication ensuring all account information is updated timely and accurately in our customer relationship management system
  • Develop distribution rep relationships with a minimum of 100+ field reps as a future source of new accounts and support overall alignment to distribution supplier contract. To include strategic level vendor reps and new rep education
  • Distribution standard process alignment on multiple supplier contracts knowledge
  • Mitigation of risk through sales strategy and negotiation on mid-level accounts
  • Serves as subject matter expert within respective and assigned area of specialty and expertise


Account Health

  • Utilizes vendor reported data and member spend data (via InSight or distributors) to identify compliance, conversion and tier max opportunities.
  • Identifies and shares contract opportunities, and facilitates timely contract activation.
  • Educate members on core portfolio through distributed and direct contracts, program requirements and overall benefits of GPO membership.
  • Recognize and support account maintenance and overall compliance of full portfolio penetration with additional areas of non-medical and purchased services.
  • Provide member education and guidance around standard pharmacy services, vaccine program requirements and contract purchasing adjustments.
  • Understand governance, purpose, and role of cost analytics with the ability to navigate cost conversations with both members and distributors around flexible markup
  • Ability to discuss and review contract category opportunities to improve member compliance
  • Understanding of Physician Affiliation & Management Group designations such as IPA, ACO, CI, PHO, MSO.
  • Contract portfolio expertise in extended service options to include capitol


Knowledge, Skills, and Abilities

  • Working knowledge of healthcare industry, supply chain, GPOs
  • Excellent communication skills- able to present and influence credibly and effectively at all levels of the organization including the C-Suite
  • Executive presence- confidence, poise under pressure, decisiveness- conveying an image that is consistent with the organizations' vision and values.
  • Passion for results- able to drive high standards for self; working to meet or exceed challenging goals.
  • Strong analytic skills- high proficiency with Excel
  • Understanding of basic contract and agreement language


What qualifications you will need:

  • Bachelor's degree - Preferred
  • 5+ years of experience in customer service and/or relationship building - Required
  • 1+ years of experience in market segment experience or successful record of accomplishment in strategic account management - Preferred
  • Or equivalent combination of education and/or experience


Benefits

HealthTrust, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

About HCA Healthcare

HCA Healthcare Careers

Join the dedicated team at HCA Healthcare, a leading provider in the medical field, and be part of a company known for its exceptional care and commitment to innovation. At HCA Healthcare, we offer a variety of job opportunities that allow professionals to grow their careers in a supportive and diverse environment.

Work You’ll Do

At HCA Healthcare, you will contribute to a culture that values patient care above all. Our team members are equipped with the skills and resources needed to provide outstanding healthcare services. With positions ranging from nursing to administrative roles, HCA Healthcare is actively hiring and offers a dynamic workplace where leadership and professional growth are encouraged.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. HCA Healthcare is a place where you can lead efforts to improve patient outcomes using the latest technologies and practices in the healthcare industry. Our leadership is committed to fostering a culture of diversity and inclusion, ensuring all team members can thrive.

Professional Growth and Development

HCA Healthcare believes in nurturing the growth of its employees through robust professional development and training programs. Whether you are just starting your career or are a seasoned professional, we provide the tools and training necessary to advance your skills and take on new challenges. Explore our wide range of career paths and find the position that best suits your skills and passions.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From comprehensive health insurance to retirement plans and employee wellness programs, HCA Healthcare takes care of its team. Our inclusive culture and commitment to work-life balance make HCA Healthcare a desirable place to work.

Internship and Networking Opportunities

For those new to the healthcare field, HCA Healthcare offers internship programs that provide real-world experience and a pathway to full-time employment. Additionally, our extensive professional network allows for endless networking opportunities, helping you to build relationships and advance your career.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with HCA Healthcare? Prepare your resume, sharpen your interview skills, and apply today to become part of a team that’s dedicated to improving lives.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at HCA Healthcare.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at HCA Healthcare. Explore the possibilities with HCA Healthcare, where your career is nurtured, and your contributions are valued. Join us in our mission to deliver high-quality patient care through innovative practices and a compassionate approach.
Learn more about HCA Healthcare
Size
204,000 employees
Market Cap
$67.9 billion
Industry
Healthcare
Net Income
$3.7 billion
Founded
1968
5 Year Trend
+7.2%
Revenue
$51.5 billion
NASDAQ
HCA
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at HCA Healthcare

More Healthcare Jobs

Find similar Manager Strategic Accounts jobs:

NationwideNashville, TN