Amazon

Manager, Special Programs, Amazon Travel & Events

Amazon$122K — $161K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field or equivalent experience
  • 5+ years leading complex programs
  • Background in transportation operations and industry knowledge
  • Experience delivering customized travel programs for various business needs
  • Ability to work across teams and lead through influence

Responsibilities

  • Promote continuous process and experience improvements
  • Incorporate quality processes to drive efficiency
  • Simplify travel processes and implement innovative self-service solutions
  • Lead development of service and support for non-standard business travel
  • Design strategic plans and align with broader team strategies
  • Oversee timely delivery of customer project implementations
  • Investigate and resolve traveler issues
  • Drive awareness of Amazon Travel program and policies
  • Collaborate with regional key stakeholders across the organization
  • Manage escalations and issue resolution processes

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching contributions
  • Paid time off and parental leave
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • Access to mental health support and EAP services
Full Job Description
The Special Programs Manager will be responsible for gaining a deep understanding of service and support requirements, create program recommendation and coordinating servicing with our preferred service partner. The Special Programs Manager will build strong relationships with our internal customer teams, analyzing customers insights in order to ensure we are comprehensively supporting our customers differentiated needs. The Special Programs Manager must be a subject matter expert on Amazon Travel & Event's (AT&E) service offerings in order to map our services to our customer needs, as well as to identify gaps and opportunities to build out services based on customer requirements. This role will play an integral part in creating travel services and support models that compliment sensitive, bespoke projects and Amazon businesses.

Key job responsibilities

- Promote a culture that continuously monitors and evaluates process and experience improvement opportunities

- Ensure that quality processes and tools are incorporated into daily activities to drive process efficiencies, standardization and continuous improvement

- Monitor and create mechanisms to simplify travel processes, implement self-service best practices, and seek innovative solutions to enhance the efficiency and effectiveness for bespoke traveler groups

- Lead the development of service and support for non-standard business travel processes

- Design and develop strategic plans, roadmaps, budget and resource planning; to align to broader team strategies

- Lead customer project implementations and expansions, and timely program delivery

- Investigates and resolve traveler issues/problems

- Drive awareness of the Amazon Travel program, policies and resources.

- Partner with regional key stakeholders across the organization (e.g. risk management, finance, procurement and technology teams)

- Own escalations and oversee the processes to manage escalations and issue resolution

BASIC QUALIFICATIONS

- Bachelor's degree in a relevant field or equivalent work experience

- 5+ years of leading large complex programs experience

- Experience in transportation operations and industry knowledge

- Experience delivering bespoke programs to meet business requirements that support multiple businesses, including PR/VIP travel, sensitive project travel and Executive travel that requires enhanced safety and security guardrails

- Demonstrated ability to work cross-functionally with other business, product and tech teams and ability to lead through influence

PREFERRED QUALIFICATIONS

- Previous travel agency operations or account management experience

- Experience with MS Suite of products required

- Experience delivering a program to support multiple functions, evaluating existing systems and processes in order to improve and grow them to support the business

- Previous experience with remote team members and direct reports

- Strong organizational and analytical skills, excellent written and oral communication skills, including experience in strategic business discussions that require the ability to form a strong point of view

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 122,400.00 - 161,900.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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