Job Description

Job Profile Summary:
The Software Engineering Manager will provide technical leadership, vision, direction, and mentoring for the software engineering team. This individual will manage a team of personnel who design, develop, and support applications to meet business requirements. The Software Engineering Manager will deliver product and feature roadmaps and provide overall leadership and day to day management for a team of software development professionals. Additionally, they will provide resource planning and project scheduling using Agile/Scrum software development methodologies.

Software Engineering Manager

Job Profile Summary
The Software Engineering Manager provides technical leadership, people leadership, and operational excellence for a team of software engineers supporting the WGU Academy ecosystem. This leader partners closely with Product Management, Architecture, Salesforce, Enterprise Technology, and other cross-functional teams to deliver secure, scalable, cloud-native solutions that enhance the learner experience. The role champions Agile delivery, modern software architecture, DevSecOps, event-driven design, and practical adoption of AI to improve engineering productivity and business outcomes.

Essential Functions and Responsibilities

• Lead, coach, and develop a high-performing software engineering team.

• Partner with Product, Architecture, Salesforce, and Enterprise Technology to deliver business outcomes.

• Drive delivery of roadmaps while ensuring quality, security, and reliability.

• Oversee the full software development lifecycle from planning through production support.

• Establish engineering best practices including code reviews, CI/CD, automated testing, and documentation.

• Ensure operational excellence through observability, incident management, and continuous improvement.

• Participate in Major Incident calls by mentoring engineers, coordinating technical response efforts, and helping the team restore service quickly and effectively.

• Lead modernization efforts using cloud-native architectures, AWS, Kubernetes/EKS, and event-driven architectures.

• Drive adoption of AI-assisted software development and leverage AI to optimize engineering workflows, automate repetitive processes, improve operational efficiency, accelerate software delivery, and enhance decision making.

• Encourage engineers to responsibly build internal AI tools and automations that improve developer experience and business processes.

• Recruit, mentor, and develop engineering talent.

Knowledge, Skills, and Abilities

• Experience leading Agile engineering teams.

• Strong background developing backend services with Python.

• AWS, Kubernetes/EKS, PostgreSQL, GitHub, GitHub Actions, Jira.

• Experience with REST APIs, Kafka, Apache Pulsar, and Event-Driven Architecture.

• Understanding of enterprise integration patterns, DevOps, observability, and CI/CD.

• Experience partnering with Salesforce teams.

• Experience evaluating, implementing, and governing AI technologies to improve engineering productivity and operational workflows.

• Ability to identify opportunities where AI can streamline software development, testing, documentation, support, and internal business operations.

Minimum Qualifications

• Bachelor's degree or equivalent experience.

• 7+ years software engineering experience.

• 3+ years leading engineering teams.

• Experience building cloud-native applications using Python.

• Experience with AWS and modern engineering practices.

Preferred Qualifications

• AWS, EKS, PostgreSQL, Kafka, Apache Pulsar.

• Event-Driven Architecture (EDA).

• Microservices and distributed systems.

• Salesforce integrations.

• Infrastructure as Code.

• Higher Education or EdTech experience.

• Experience creating AI-powered tools, automations, and engineering workflows using modern LLM technologies while applying appropriate governance and security practices.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.