Summary

The Manager, Operations Is responsible and accountable for all activities related to the operations and development of company objectives In the Yard, VPC, and QC by performing the following duties personally or through subordinates.

Compensation: $75,000-$90,000/Year

Responsibilities
• Responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental operations through the precision of effective methods and strategies.
• Coordinates vehicle processing and logistics activities with all other functions of the organization and suppliers to obtain optimum production and utilization of human resources, machines and equipment.
• Reviews rroduction and operating reports and directs the resolution of operational and maintenance problems to ensure minimum costs and prevent operationa delays.
• Reports to the SR Manager or General Manger on dally operational matters and issues.
• Works with internal and external customers to ensure Glovis meets or exceeds customer expectations.
• Ensures management and leadership are compliant with company activities associated with the effective management of shop operations includlng compiling, storing and retrieving production data reports.
• Ensure company training programs and policies are In place and ensures compliance with company, government and customer policies, procedures and regulations.
• Responds to inquiries from all customers, Internal and external.
• Frequent and effective communication with direct reports and members of the management team is critical.
• Daily communications and collaboration with the management team to ensure synergy exists between all departments.
• Monitors process quality issues at all phases of vehicle processing
• Monitors/evaluates quality of all processes and procedures of VPC operations.
• Analyzes quality data to develop countermeasures to correct process deficiencies.
• Creates and changes departmental processes for continuous process Improvement activities.
• Manage and direct all activities related to all port operations.
• Ensure all daily plans are determined and communicated to all relevant departments.
• Ensure the plans will effectively accomplish company objectives.
• Assign responsibilities to appropriate supervisors and team members.
• Monitor and adjust activities/operations as needed.
• Create/review/execute production and operating procedures and targets to ensure minimum cost and to prevent production delays.
• Ensures employees are trained to and comply with company, government and customer policies, procedures and regulations.
• Develops, maintains, and monitors the production business plans for operations.

Skills

• Requires flexibility to work extended hours, weekends, and holidays
• Demonstrated critical thinking, problem solving, decision making and conflict management skills
• Strong planning and organizing skills
• Strong decision-making and conflict management skills
• Organized, and ability to multi-task with minimal supervision
• Proficient computer and software skills (Excel, Word, Outlook, PowerPoint, SAP)
• Previous Experience in drafting quality related policies and Procedures.
• Proven leadership and supervisory skills

Education & Experience

• High School Diploma/G.E.D.
• Associates Degree OR equivalent combination of education and experience
• 7-10 years of direct operational knowledge and proven leadership skills in a production/manufacturing, logistics industry
• 4-7 supervisory experience required
• Must hold a valid Driver's License

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Ability to work at railcars and locomotives heights
• Sit
• Stand/walk
• Drive
• Bend/stoop
• Climb, Reach above shoulder
• Kneel/squat
• Balance, Push/Pull
• Crawl/Crouch
• Lift up to 15lbs
• Carry up to 15lbs

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure.
• Exposure to outdoor weather conditions
• Exposure to gasoline, fumes, pollen, and dust
• The position is based out of the Shreveport, Louisiana office at a plant manufacturing/warehousing environment.
• Communication with employees and field partners will be primarily conducted via phone and email.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.