Service Engineering ManagerRole OverviewThe Service Engineering Manager supports the LTSA and Service Operations groups by leading technical engineering services for large-frame turbine, generator, and auxiliary equipment service. The role supports Mitsubishi J, G, and F Frames, W501F, and other OEM equipment as determined by the business. This working manager balances technical evaluations with leadership of engineers, technicians, and interns to improve fleet reliability, availability, maintainability, first-time quality, and long-term cost performance through Engineering Support Requests, Non-Conformance Reports, root cause analysis, corrective actions, and continuous improvement.
Key Responsibilities- Manage engineers, technicians, and interns supporting LTSA and Service Operations, including timely technical evaluations and disposition of non-conformances.
- Maintain field service engineering support coverage throughout the year.
- Lead personnel development through regular check-ins, performance reviews, coaching, and technical skill development.
- Lead the team tasking and certification program, including initial and recurring training based on first-time quality and on-time delivery performance.
- Create and assign work while ensuring high-quality completion by committed dates.
- Assume technical responsibility as an Engineering Manager under SOP-OPS-211 for assigned technical activities.
- Advocate for company and departmental initiatives and lead productivity and growth efforts.
- Evaluate fleet reliability, performance, and cost impacts and clearly communicate business risks and recommendations.
- Partner with LTSA Support, Parts Planning, and Configuration Engineering to identify service issues and recommend current part configurations.
- Coordinate with Mitsubishi Power factories and engineering organizations in Takasago, Hitachi City, Nagasaki, Yokohama, Savannah, and other locations to implement design improvements and reduce business exposure.
- Publish and maintain fleet-risk information supporting parts planning, outage planning, financial planning, and engineering mitigations.
- Participate in periodic early-morning or evening calls with Japan and ensure service feedback is communicated through reliability reviews.
- Coordinate with project, procurement, manufacturing, transportation, and field service teams to achieve program goals.
- Monitor returned service parts and support component design optimization to address fleet issues.
- Develop staffing plans that balance long-term internal capability growth with specialized outsourced services.
- Provide technical leadership at insurance and lender meetings, user conferences, and industry conferences as needed.
- Ensure fleet experience and lessons learned are incorporated into design reviews and communicated to engineering design teams.
- Support ISO 9001 audits and compliance activities.
- Comply with safety policies, protect confidential information, and maintain the highest standards of honesty and integrity.
- Travel up to 20%, including occasional trips lasting two or more weeks.
Requirements- Minimum Bachelor's degree in Engineering from an accredited college or university.
- Knowledge of turbine configuration, design, boundary conditions, temperatures, and materials.
- Demonstrated management or team leadership experience in short-term, critical-path development programs.
- Ability to read and interpret industry reports, technical journals, specifications, and engineering documentation.
- Ability to prepare technical reports, customer correspondence, and presentations for individuals and groups.
- Ability to perform the calculations needed to satisfy technical job requirements.
- Ability to make sound judgment decisions based on specifications and technical requirements.
- Advanced computer skills, including finite element analysis, spreadsheets, SAP, SharePoint, CRM, Windchill, email, word processing, and presentation software.
- Ability to support field outages and collaborate across international teams and time zones.
- Valid automobile driver license required.
Why Should You Apply?- Excellent Benefits (Medical, Dental, Vision & 401K Matching).
- Excellent development programs and advancement opportunities.
- Tuition reimbursement and on-the-job training.
- Paid vacation, sick time, and holidays.
- Committed to quality products and services.
- Great working environment and culture.
- Employee Appreciation Programs and Event.
