DescriptionWe9re looking for a strategic and data-driven Manager, Revenue Operations to help scale and optimize our go-to-market engine. This is an opportunity to make a measurable impact by partnering with cross-functional leaders, improving revenue-generating processes, and leveraging technology and analytics to drive growth, retention, and operational excellence.
Location: Remote
Salary range: $115 - $120k
Reports To: VP, Revenue Operations
Travel: Up to 30%
What We Offer:
- Comprehensive Medical, Dental and Vision Insurance
- Paid Time Off
- Free Virtual Care & Telemedicine - healthcare at your fingertips, anytime, anywhere
- OneVillage Wellness Support - personalized health, wellness, and caregiver support resources for employees and their families
- 401k with company match
- Referral Bonuses
- Life Insurance
- Make a difference in the lives of others!
- We are growing and that means more opportunities
Key Responsibilities:
Sales and Account Services Enablement
- Under VP, Revenue Operations and Commercial Leadership direction, execute, reinforce, and support established sales and client service processes across the sales and service cycle.
- Build and reinforce existing enablement materials, playbooks, and workflows.
- Act as a frontline reinforcement resource, helping ensure consistent use of tools, messaging, and process expectations.
- Support early-stage customer onboarding activities by facilitating communication, reinforcing handoffs, and ensuring required steps are followed as opportunities move from sales to implementation, account management, and operations.
- Supports the sales team in customization of sales presentations during the sales process.
Go to Market (GTM) Activation
- Optimize the GTM tech stack (Marketing automation, CRM, Sales outreach, and third-party industry tools).
- Provide thought leadership and strategy cross-functionally to ensure accurate tracking and reporting on key Revenue drivers and performance metrics.
- Analyze data across the Sales and Marketing teams to provide valuable insights to management, stakeholders and team members.
- In partnership with Marketing, Sales and Finance leadership, develop strategies and processes to accurately report on all steps of the GTM funnel.
- Support leadership and customer/prospect facing teams with forecasting, territory alignment, and capacity planning through consistent operating cadences (e.g. bi-weekly forecasts, pipeline reviews, and operations impact)
Must adhere to Clarest9s Code of Conduct, follow Clarest Compliance policies and procedures, and report any suspected violations of any federal or state laws to either their direct supervisor, Human Resources or the Compliance Officer
Qualifications:
- Bachelor9s degree in business, Marketing, Communications, or a related field.
- Valid driver9s license and ability to meet the company9s insurance carrier requirements
- 3-5 years of experience in Sales Support, Sales Operations, or Account Management within a fast-paced B2B environment (preferably in healthcare, technology, or SaaS).
- Exceptional organizational skills and meticulous attention to detail.
- Strong written and verbal communication skills, with the ability to translate complex concepts into clear, concise, and compelling documentation.
- Experience collaborating with cross-functional teams, including Marketing, Legal, and Product.
- Experience with technology and the ability to quickly adapt to new tools and systems is essential. Familiarity with Salesforce.com, marketing automation, and advanced Excel (e.g., pivot tables, formulas, and data analysis) is highly preferred.
Skills & Abilities:
- Critical Thinking: Analyzes client needs, performance data, and issues to determine appropriate next steps; uses sound judgment to identify when to escalate.
- Influence and Relationship Building: Builds trust with day-to-day business partners and maintains reliable working relationships.
- Technical and Analytical Skills: Comfortable using CRM tools, dashboards, analytics tools, and Excel.
- Adaptability: Learns quickly, adapts to evolving processes, and incorporates feedback to improve revenue generating processes.
- Collaboration: Works effectively with Operations, Clinical, and Product teams to support delivery and resolve day-to-day needs.
- Problem Solving: Resolves routine issues independently and escalates complex challenges appropriately.
