Job Summary
Responsible for managing the implementation and delivery of training in Field Operations. Responsible for the coordination and delivery of product, process and training including the management of all field training resources. Measure and evaluate the effectiveness of training programs.
Responsibilities
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Oversees the implementation and delivery of training delivery in Field Operations
Manages all field training resources
Assumes a leadership role in identifying training needs and determining appropriate strategies for meeting those needs
Serves as key consultant for management in assessing ways in which training can help reach Regional and KMA objectives
Monitors the progress of training initiatives and follow-up as appropriate; measure training success through performance metrics
Measures and evaluates the effectiveness of training in achieving desired outcomes
Keeps abreast of current learning and performance strategies, delivery methods, and techniques
Determines implementation plans, schedules, resource needs, and supporting logistics for delivery of training initiatives
Works with KMA training to develop and maintain a 90 day training delivery calendar consistent with the priorities of management
Sources and acquires resources for the development of in-house training delivery as needed to meet business needs
Performs other duties as required
Qualifications
Required Skills/Abilities and Knowledge
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of executive, management and company personnel
Ability to deal with the public in a professional manner
Ability to handle multiple projects and tasks
Ability to maintain confidentiality of information
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects to meet target dates for implementation
Ability to operate personal computer, spreadsheet application, database, windows
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to work independently
Ability to lead and manage others
Skills in evaluating the impact of training initiatives
Skills in teambuilding, relationship building, facilitation and presentation
Required Education
Bachelor's degree in Human Resource Development, Business Administration or related field required
Required Related Work Experience and Number of Years
Training experience - 5
Project Management experience - 3
Preferred Skills/Abilities and Knowledge
Knowledge of cable television products and services a plus
Skills in instructional design methodologies
Knowledge of a variety of training delivery systems
Preferred Related Work Experience and Number of Years
Management or leadership experience - 2+
Office environment
Travel as required
