Job SummaryThe
Manager, Regional Operations (ROM) is a dynamic and strategic leader responsible for overseeing the operational, financial, and clinical performance of multiple urgent care centers within a defined geographic region. This role ensures the delivery of high-quality patient care, exceptional service, and strong financial results through effective leadership, center management, and full P&L ownership.
The ROM drives operational excellence by aligning center performance with organizational goals, fostering a culture of accountability, and leading cross-functional teams to achieve sustainable growth and efficiency. A key focus of this role is leading large center staff teams ensuring high performance through coaching, development, and partnership with the People Team (HR).
Job Location : St. Louis MO RegionQualifications Education Required: - Bachelor's degree (i.e. Healthcare Administration, Business, or related field)
Licenses/Certifications Required: - Valid state driver's license; reliable transportation and ability to travel regularly across an assigned georgraphic portfolio of 30+ centers within the ST. Louis region.
Work Experience Required: - 3+ years of multi-site operations management experience in healthcare, retail healthcare, or urgent care.
- Proven track record of P&L ownership and driving financial performance.
- Experience leading large, cross-functional teams including clinical and administrative staff.
- Demonstrated success in performance management and employee development.
Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: - Masters degree (i.e. Healthcare Administration, Business, or related field)
- 5+ years of multi-site operations management experience in healthcare, retail healthcare, or urgent care
Knowledge, Skills, and Abilities - Strategic thinking: Strong business acumen and financial literacy.
- Leadership and Team-building skills: Has a focus on coaching and development.
- Agility & Adaptability: The ability to manage complexity and prioritize in a fast-paced environment. Strong communication and interpersonal skills.
- Industry Expertise: Proficiency in healthcare compliance, EMR systems, and operational reporting tools.
- Data-driven decision-making: Leverages data to make decisions, metrics and results driven, has a continuous improvement mindset.
- Collaborative Partner: Takes a team-based approach to working with HR, Talent Acquisition, and other corporate partners.
- Commitment to Values: Demonstrates integrity, accountability, and alignment with the Company's mission
Essential Duties and Responsibilities - P&L Ownership & Financial Performance
- Full accountability for the profit and loss of assigned centers, including budgeting, forecasting, and expense management.
- Achieve and exceed budget targets by optimizing staffing models, reducing operational expenses, and maximizing productivity.
- Monitor and manage overtime, payroll accuracy, and scheduling to ensure financial efficiency.
- Center Operations & Staffing
- Oversee daily operations across multiple centers, ensuring compliance with healthcare regulations and internal policies.
- Develop and maintain appropriate staffing levels for Medical Assistants, Radiologic Technologists, and other operational roles.
- Ensure accurate and timely payroll processing and scheduling across the region.
- People Leadership & Performance Management
- Lead and manage large teams of center staff (e.g. PCCs, MAs, RTs, and Team Leaders) across multiple centers, fostering a culture of accountability, engagement, and excellence.
- Conduct regular performance reviews, coaching conversations, and development planning in partnership with the People Team.
- Address performance issues constructively and consistently, ensuring alignment with organizational standards and values.
- Promote a positive work environment that supports retention, recognition, and career growth.
- Talent Acquisition & Development
- Partner with Talent Acquisition and HR to build a robust talent pipeline and strategically hire high-quality candidates.
- Lead team management activities including onboarding, training, performance evaluations, and timecard approvals.
- Identify high-potential team members and support succession planning and leadership development.
- Community Engagement & Marketing
- Establish and maintain a strong community presence for each center, identifying outreach opportunities and local partnerships.
- Collaborate with Marketing and Business Development to drive volume, increase visibility, and enhance brand reputation.
- Ensure high-quality patient care and follow up on escalated customer service concerns.
- Maintain strict confidentiality of EMR, medical records, and team member data in accordance with compliance standards.
- Oversee site maintenance and vendor relationships to ensure operational readiness and resource availability.
- Strategic Planning & Collaboration
- Lead and support market initiatives, sharing best practices and developing standardized processes.
- Manage market-wide projects, including implementation, tracking, and outcome assessment.
- Conduct regular KPI reviews with market leadership and clinical teams to drive performance improvements.
- Policy & Procedure Implementation
- Develop and implement operational policies and procedures to ensure consistency and efficiency across centers.
- Prioritize work activities and establish guidelines that align with organizational goals and regulatory requirements.
Additional Requirements - Office Environment: Tasks may be conducted within a climate-controlled office setting.
- Travel: Frequent travel is required within an assigned geographic region to support operations across multiple locations, including urgent care centers, partner sites, company meetings, and occasional overnight travel. Estimated travel requirement is 50% but may change due to business need. Reliable transportation and a valid driver's license are required.
- Safety Equipment: May require the use of safety equipment for infection prevention.
- Physical: This role will require the extended use of screens/computers & office equipment. This role requires the ability to perform a range of physical activities throughout a shift, including:
General
Stand, walk, sit frequently
Motion
Bend, squat and reach frequently
Lifting / Carrying
Lift/Carry up to 50 pounds occasionally.
Pushing / Pulling
Push/pull up to 50 pounds occasionally.
Sitting/Standing:
Sit and stand for long periods of time constantly.
[DO NOT EDIT BELOW THIS LINE] Note: This job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.
