Radiology Partners

Manager, Radiology IT Operations

Radiology Partners • $100K — $120K *
Jacksonville, FL 32210In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in IT service management and technical troubleshooting for radiology environments
  • Strong customer service and relationship-building skills
  • Detail-oriented with a proactive approach to identifying solutions
  • Bachelor's degree or equivalent IT experience and client-facing support roles
  • Familiarity with system integrations and workflow optimization

Responsibilities

  • Lead IT service management for radiology operations
  • Build relationships and troubleshoot complex technical issues
  • Analyze system performance and provide data-driven insights
  • Drive continuous improvement through various optimization efforts
  • Support and train users on radiology interfaces, attending client meetings and reviewing performance

Benefits

  • Hybrid work environment offering flexibility
  • Opportunity for travel to client sites up to 75%
  • Professional development and training support
  • Collaboration with IT and innovation teams
  • Customer-facing role with meaningful impact on patient care
Full Job Description
Position Details

Employment Type:

Full-time (30+ hrs/week)/FULLTIME

Location City:

Jacksonville

Location State:

FL

Work Location Type:

Hybrid

Position Summary :

  • Lead IT service management for radiology operations, ensuring reliable performance of integrations between hospitals, imaging centers, and remote reading environments to support patient care.
  • Serve as the primary technical partner for practice directors, clients, and radiologists by building relationships, troubleshooting complex issues, and managing escalations through resolution.
  • Analyze system performance, maintain practice databases, identify recurring issues, and provide data-driven reporting, root cause analysis, and performance insights.
  • Drive continuous improvement through workflow optimization, performance improvement plans, system upgrades, equipment deployments, onboarding activities, and collaboration with IT and innovation teams.
  • Support and train end users on radiology reading stations, represent IT in client meetings and reviews, and travel up to 75% (including occasional overnight trips) to support operational and technical needs.


DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

  • Strong expertise in IT service management, technical troubleshooting, root cause analysis, and supporting complex radiology-focused IT environments.
  • Excellent customer service, communication, and relationship-building skills, with the ability to translate stakeholder needs into effective technical solutions.
  • Highly organized, detail-oriented, adaptable, and proactive, with a proven ability to identify improvement opportunities and solve problems independently or collaboratively.
  • Bachelor's degree or 5+ years of diverse IT experience, client-facing consulting/support experience, and a track record of resolving complex technical issues preferred
  • Experience in system integrations, workflow optimization, and relevant technical certifications or advanced training preferred

FOR MORE INFORMATION: https://jobdescription.powerappsportals.com/ITOptimizatonManagerITOPTMGR6-4-26/

About Radiology Partners

Radiology Partners is a healthcare company that provides radiology services to hospitals, clinics, and imaging centers. The company was founded in 2012 and is headquartered in Los Angeles, California. Radiology Partners has over 2,800 radiologists across 20 states and provides services to over 1,400 healthcare facilities. The company's mission is to transform radiology by providing high-quality, cost-effective, and patient-centered care.
Learn more about Radiology Partners
Size
12,000 employees
Industry
Healthcare
Founded
2012
* Ladders Estimates

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