The Role Enterprise clients bring complex operational problems to MaintainX, and the PMO Manager ensures they leave with measurable outcomes. You'll lead a team of project managers and solutions consultants delivering professional services to our largest clients - and build the systems that let that delivery scale.
- Own delivery outcomes across the enterprise PS portfolio: projects land on time, in scope, and with client satisfaction that drives retention and expansion.
- Build and continuously improve the PMO's playbooks, tooling, and templates so delivery quality scales without requiring you in every conversation.
- Partner with Sales and Solutions in pre-sales to scope, resource, and plan enterprise engagements before they start - turning ambiguous client needs into executable delivery plans.
- Run the portfolio view: track utilization, profitability, and risk across all active engagements; act as the escalation point on complex or at-risk accounts.
- Develop your team - coaching PMs and solutions consultants to grow in craft, confidence, and client impact.
At 6-12 months, success looks like: consistent on-time delivery, a PMO that operates without you in every room, and a team that is visibly stronger.
You HaveMust-haves:- 7+ years of project/program management experience in a professional services or consulting environment
- 3+ years leading a PMO or managing a team of project managers
- PMP, PRINCE2, or equivalent certification
- Proven track record managing multiple complex, client-facing enterprise engagements simultaneously
- Experience acting as an executive-level escalation point - you've navigated difficult client relationships and brought them back
- Fluency in the financial mechanics of services delivery: utilization, margin, forecasting, contract compliance
- Bachelor's degree in Engineering, Business, or a related field
Nice-to-haves:- Experience with PSA tools (Mavenlink, FinancialForce, or NetSuite OpenAir)
- Agile certification (CSM, SAFe) or equivalent
We Offer- Competitive base + variable comp aligned to role and location
- Meaningful equity in a high-growth, post-Series D company
- Day-1 benefits coverage - health, dental, vision (Canada Life)
- Unlimited PTO - we actually take it
- $500 home office stipend • $1K annual L&D budget
- Hybrid in-office at our Toronto hub
How We Work We hire for what you've delivered, not what your title was. We expect high ownership, clear communication, and the judgment to act without needing a manager in the room. In return: real career trajectory, fast promotions for strong performers, and a team that genuinely cares about the mission.We work alongside people who reflect the MaintainX values - Smart, Humble, Optimist - and we believe strong ideas, clearly argued and honestly executed, win.
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That's why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
