Capital One’s Mainstreet Product & Experiences Well Managed Team is responsible for ensuring operational excellence, management of controls, and successful delivery of audits/exams for the Creditwise, Spend Management, and Identity Theft Protection business processes. 

This team is an instrumental part of the Mainstreet Product & Experiences organization to ensure that we are operating in a risk and well-managed way and have an “always on” controls mindset executed as part of the team’s everyday work. We are seeking a highly detail oriented Project Manager that is passionate about risk and control management. You’ll be partnering closely with members of our Product, Business, and Tech teams, as well as partner teams including Risk, Compliance, and Legal.

Successful candidates will demonstrate a proven track record of project and program delivery; change resiliency to maintain momentum in a dynamic, fast-paced and complex environment and among competing priorities; and strong partnership and communication skills to engage and influence critical stakeholders. This role is ideal for someone with strong leadership skills, who can support transformational change and deliver game-changing value. The preferred candidate will have experience working in Compliance and/or Risk Management organizations within a major financial company, with a solid understanding of process management frameworks, risk and control methodology, control testing methodology, and regulatory requirement management and applicability. Experience with automated/hybrid control testing is also a plus.

On any given day you will be: 

• Overseeing the project management lifecycle for control-related initiatives, ensuring timely execution, clear communication, and adherence to quality standards
• Solving complex problems and consulting on new capabilities by leveraging your controls subject matter expertise
• Partnering with Risk Management to identify, assess, and mitigate potential risks
• Collaborating with Product Management, Business Analyst, and Technology teams to integrate effective controls into the design and development of new and existing features
• Organizing and adapting to changing demands and initiatives.
• Driving the implementation of preventive controls to minimize risk events and improve operational efficiency
• Partnering with business and risk teams to ensure successful delivery of audits/exams

Responsibilities:

• Supporting end to end testing of controls: 
  • Performing proper planning to execute the required test process steps by established deadlines with minimal supervision
  • Assessing Operational and Design Effectiveness of automated/hybrid/manual controls in adherence with enterprise standards and internal requirements for control testing 
  • Creating and maintaining adequate testing support documentation including rationale and finding/issues reports
  • Identifying internal control weaknesses and recommending remediation to strengthen the control environment
  • Supporting process documentation creation and revision
• Conducting research to determine root cause for system and process breakdowns and identifying sustainable enhancements
• Drive projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and escalate as needed
• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
• Identifying areas for process improvement and executing on the Well Managed agenda within US Card to drive sustainability, automation, enable ownership, and strengthen the control ecosystem

Basic Qualifications:

• Bachelor’s Degree or Military experience
• At least 4 Years of Project or Process Management experience
• At least 2 years of experience in Risk Controls or Auditing
• At least 1 year of experience with Excel or Google Sheets

Preferred Qualifications:

• Masters Degree or MBA
• 5+ years of Project Management experience
• 3+ years of Financial Services industry experience
• 3+ years of regulatory compliance or credit experience
• 3+ years of experience in Risk Controls or Auditing
• 1+ years of consulting experience
• PMP, Lean, Agile or Six Sigma certification
• Strong collaboration, and communication skills
• Strong problem solving and influencing skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.