Job Function:
Customer Management

Job Sub Function:
External Customer/Product Training

Job Category:
Professional

All Job Posting Locations:
Jacksonville, Florida, United States of America, Miami, Florida, United States of America, Mobile, Alabama, United States, Orlando, Florida, United States of America, Raritan, New Jersey, United States of America, Tampa, Florida, United States of America

Job Description:

Johnson & Johnson is recruiting for a Manager, Professional Education to join our MedTech organization. This position would support the Southern Coast Area primarily located in Jacksonville, Orlando, Tampa, Miami, Tallahassee, and Savannah, but consideration will also be given to applicants in the nearby geographies to the Southern Coast Sales Area.

This is a remote role available in multiple cities within Florida. We invite candidates from various locations to apply and encourage you to review the following cities where this opportunity is available:

• Orlando, FL
• Jacksonville, FL
• Tampa, FL
• Miami, FL
• Tallahassee, FL
• Savanah, GA

#LI-Remote

About Surgery

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that's reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and

JOB SUMMARY

The Manager, Professional Education - MedTech is accountable for the education strategy, development, and execution of Johnson & Johnson MedTech Surgery professional education offerings for all Surgery key focus areas. Performance will require strong clinical / customer knowledge, exceptional collaboration and teamwork with Faculty, Marketing, Sales, Compliance and Commercial Education teams! Roles include content curriculum creation/management, faculty engagement, coordination and communication with business partners and budget management. This individual will adhere to all applicable legal and regulatory requirements as well as Company Health Care Compliance policies.

In this role you will, manage the execution of Professional Education programs including facilitation, coordination and management of faculty, learners, facilities, organization, and vendors to ensure that programs are conducted efficiently, effectively, and compliantly.

In addition, you will implement data-based decision making to develop measurable project plans with clear objectives, achievements, resource requirements, and results to manage priorities to ensure maximum efficiency. As well as lead projects through application of customer insights and strategy to develop and implement new education offerings to meet business plan requirements. Ensuring to engage and reinforce key learning concepts throughout the customer learning journey; optimizing the education modality for the most effective and efficient approach.

Ability to apply strategic and big picture thinking in developing and planning for additional customer types and procedures while translating customer insights to key business partners. We have a commitment to understanding the digital world and apply existing and innovative technology/channels to reliably reach multiple customers.

You must be dedicated to achieve and maintain clinical and disease state knowledge to build effective and accurate learning solutions for Professional Education.

EXPERIENCE AND EDUCATION

• Bachelor's Degree required.
• MBA or certification in an educational or training-related field/program preferred.
• 6 -8 years of business experience required.
• Demonstrated record in healthcare industry sales, marketing or education is required, preferably within Medical Device or Technology.
• Knowledge in key specialties aligned to the role required.
• The role will require up to 60% travel within the designated territory.
• Faculty interaction/management.
• Knowledge of adult learning methodologies and Instructional design experience, e.g., building curriculum for healthcare providers.
• Experience in designing distance learning.
• Experience in surgical simulation, tele mentoring, and innovative training modalities.

KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS & AFFILIATIONS

• Administrative skills - budget, reports, audits, database management.
• Ability to translate insights and needs into education solutions.
• Demonstrates creative, practical critical thinking skills.
• Excellent written and verbal communication skills.
• Effective interpersonal and teamwork skills.
• Project execution, management and problem solving.
• Capable of leading multiple tasks/projects simultaneously.
• Knowledge of anatomy and procedures.
• Ability to lead web-based meetings and customer-facing events.
• Initiative-taker with strong problem-solving abilities who can respond quickly.
• This position is a remote position, applicants must be willing to travel up to 60% of the time across the designated territory.
• This position is eligible for a company car through the Company's FLEET program.

Benefits Summary:

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company's long-term incentive program.
• Employees are eligible for the following time off benefits:
  
  • Vacation - up to 120 hours per calendar year
  • Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
  • Holiday pay, including Floating Holidays - up to 13 days per calendar year
  • Work, Personal and Family Time - up to 40 hours per calendar year

Additional information can be found through the link below!

https://www.careers.jnj.com/employee-benefits

Required Skills:

Preferred Skills:
Business Development, Customer Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Escalation Management, Fact-Based Decision Making, Performance Measurement, Problem Management, Process Improvements, Technical Credibility

The anticipated base pay range for this position is :
$102,000.00 - $177,100.00

Additional Description for Pay Transparency:
The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.