Huntington Ingalls Industries

Manager Product Support 1 - 29066

Huntington Ingalls Industries$84K — $110K *
Aerospace & Defense
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4 years of related experience with a Bachelor's degree, or 2 years with a Master's, or 8 years with a high school diploma.
  • Experience in systems analysis, provisioning, and technical data management.
  • Demonstrated ability in customer service and technical support leadership.
  • Financial oversight of aftermarket business processes and pipeline management.
  • Ability to obtain and maintain a government security clearance.

Responsibilities

  • Coach and enhance the performance of Customer Service and Technical Support teams.
  • Define team objectives and service delivery metrics for quality customer engagement.
  • Oversee customer satisfaction metrics and ensure alignment with company standards.
  • Engage with customers to assess feedback and build long-term relationships.
  • Administer and optimize Salesforce and Jira processes for aftermarket support.
  • Manage global training schedules and develop custom learning solutions for clients.
  • Coordinate operational activities among cross-functional teams to streamline customer support.

Benefits

  • Full Time/Salaried/Exempt employment status.
  • Opportunity for career advancement within HII's Mission Technologies division.
  • Access to advanced training and development programs.
  • Participation in high-visibility customer programs.
  • Engagement with cutting-edge unmanned systems technology.
Full Job Description
Requisition Number: 29066

Required Travel: 11 - 25%

Employment Type: Full Time/Salaried/Exempt

Anticipated Salary Range: $84,160.00 - $110,000.00

Security Clearance: Secret

Level of Experience: Management

This opportunity resides with Uncrewed Systems (UxS), a business group within HII's Mission Technologies division. Uncrewed Systems comprises unmanned underwater vehicles (UUVs), unmanned surface vehicles (USVs) and autonomy software.

Leadership & Team Development
• Coach and develop Customer Service and Technical Support personnel to improve responsiveness, accountability, and customer outcomes.
• Establish team objectives, performance metrics, and best practices for customer engagement and service delivery.
• Provide leadership and oversight of customer service execution and processes for all repair depots

Customer Success & Engagement
• Own and manage customer satisfaction metrics across all supported programs.
• Meet regularly with customers to assess satisfaction, identify emerging needs, and strengthen long-term relationships.
• Support high-visibility customer programs, serving as a liaison between customers and internal stakeholders.

Aftermarket Business Development
• Administer Salesforce and Jira associated business processes supporting the UxS Aftermarket Pipeline.
• Provide direct oversight of repair depots aftermarket pipeline, ensuring global alignment, opportunity tracking, and service consistency.
• Develop and implement sales best practices, training, and performance metrics to improve opportunity conversion and customer engagement.

Training Program Management
• Manage the global aftermarket training schedule and coordinate resources to ensure successful course execution.
• Develop new training offerings, custom coursework, and customer-specific learning solutions.
• Expand training-related revenue opportunities through new service offerings and customer engagement initiatives.

Program & Operational Support
• Coordinate cross-functional activities between customers, engineering, operations, logistics, and program management teams.
• Support operational planning and execution for aftermarket repairs, training, spares, and customer support activities.
• Support strategic planning, customer communications, and business operations across the UxS aftermarket organization

What you will be doing..

Experienced in such systems analysis, spares, provisioning, technical data, training maintenance/modifications, support equipment and facilities.

What we are looking for.

4 years relevant progressive experience with Bachelors in related field; 2 years relevant progressive experience with Masters in related field; or High School Diploma or equivalent and 8 years relevant progressive experience.

Must be able to obtain and maintain a government clearance. #LI-MH1

Bonus points for...

Experience with AUV's

Physical Requirements

Job Performance will normally require only minor lifting and carrying of boxes of records or equipment.

The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.

About Huntington Ingalls Industries

Huntington Ingalls Industries, Inc. (HII) owns and operates two segments: Ingalls Shipbuilding and Newport News Shipbuilding. Through the Company’s Ingalls segment, it is a supplier and builder of amphibious assault and expeditionary ships to the United States Navy, the builder of National Security Cutters for the United States Coast Guard, and one of the two companies that builds the United States Navy’s fleet of DDG-51 Arleigh Burke-class destroyers. Through the Company’s Newport News segment, it is an industrial designer, builder, and refueler of nuclear-powered aircraft carriers, and one of the two companies designing and building nuclear-powered submarines for the United States Navy. It conducts all of its business with the United States Government, principally the Department of Defense (DoD). In January 2014, HII acquired The S.M. Stoller Corporation. Effective June 2, 2014, HII acquired UniversalPegasus International Inc.

Huntington Ingalls Industries Careers

Join the dedicated workforce at Huntington Ingalls Industries, America's largest military shipbuilding company, and a provider of professional services to partners around the globe. Our team is composed of the finest professionals in the industry, leading the way with innovation, leadership, and a commitment to excellence. Work You’ll Do At Huntington Ingalls Industries, you will be part of a team that values diversity, leadership, and innovation. We offer a variety of job opportunities that will challenge your abilities, expand your skills, and reward your contributions in an atmosphere that encourages both personal and professional growth. Explore a range of positions from engineering to project management, and contribute to projects that are vital to national security and beyond. Our commitment to professional development and diversity training ensures every team member is equipped to make a significant impact. Huntington Ingalls Industries Leadership and Innovation Lead and innovate with Huntington Ingalls Industries, where our leadership in the defense sector is matched by our commitment to cutting-edge technology and sustainable practices. Our culture of innovation drives our success and empowers our team members to explore new solutions in a supportive environment. Be part of a great team that thrives on collaboration, strategic thinking, and the relentless pursuit of excellence. Our culture fosters an inclusive community where diverse perspectives are valued and celebrated. Career Growth and Opportunities Future-proof your career with Huntington Ingalls Industries, where our investment in your growth is integral to our mission. We offer robust career paths and professional development opportunities that include leadership training, skills enhancement workshops, and networking events. Our internship programs provide a gateway for students to transition into high-impact roles, all while gaining invaluable industry experience. Whether you are starting your career or looking to advance, Huntington Ingalls Industries provides the resources to achieve your professional goals. Benefits and Culture Enjoy comprehensive benefits that support both your professional and personal life. From health and wellness programs to competitive retirement plans, we prioritize the well-being of our team members and their families. Our culture is one of commitment, respect, and recognition. At Huntington Ingalls Industries, every team member’s contribution is valued, and every success is celebrated. We are committed to fostering a workplace where every employee feels connected and motivated to excel. Join Our Team Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players. Prepare your resume, ace your interview, and join a company where you can make a difference. Stay Connected Keep up to date with the latest news, job alerts, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Huntington Ingalls Industries. Explore Huntington Ingalls Industries Jobs Ready to start your journey with Huntington Ingalls Industries? Explore job opportunities and internships that align with your career aspirations and help shape the future of defense and innovation. SEARCH HUNTINGTON INGALLS INDUSTRIES JOBS Join a company that is as committed to its employees as it is to its mission. At Huntington Ingalls Industries, build a career that you can be proud of.
Learn more about Huntington Ingalls Industries
Size
44,000 employees
Market Cap
$9.2 billion
Industry
Net Income
$696 million
Founded
2011
5 Year Trend
+6.1%
Revenue
$9.3 billion
NASDAQ

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