Manager, Pre-Sales & OnboardingThe Team You'll JoinYou'll be part of our AMER Solutions Consulting team for Mirakl Connect, leading a team of 2 Solutions Consultants. This role sits at the intersection of Sales, Customer Success, Product, and Operator relationships, ensuring that both our onboarding motion and customer experience scale effectively with the business. You'll personally engage with our most strategic, high-value customers pre- and post-sale while building scalable systems that allow the business to grow efficiently. Together, you'll be driving Mirakl's growth by delivering best-in-class onboarding experiences and ensuring customers realize rapid value from Mirakl Connect.
This is a hybrid role with an expectation of 4 days in our Boston office and 1 work from home day per week.Your Impact- Lead and develop a high-performing Solutions Consulting team, setting clear expectations while personally supporting our most strategic customers through complex pre-sales and onboarding engagements
- Own and evolve the Connect onboarding motion, leveraging AI and automation tools to improve time-to-value, scalability, and customer experience without linear headcount growth
- Partner with Sales, Customer Success, Product, and Operator teams to align on customer needs and remove friction throughout the customer journey
- Build and deploy AI-driven playbooks, copilots, and automated workflows to streamline onboarding, enhance team productivity, and accelerate issue resolution
- Act as the escalation point for complex onboarding challenges, ensuring successful outcomes for enterprise customers and driving early value realization
What You'll Bring to the RoleExperience:- 6-10+ years of experience in Solutions Consulting, Customer Success, or Implementation roles within SaaS
- 2-4+ years of experience managing or leading high-performing customer-facing teams
- Proven ability to operate as a player-coach, balancing team leadership with direct engagement on high-value accounts in complex, multi-stakeholder environments
- Demonstrated track record of building and scaling processes, systems, and playbooks in fast-paced, growing organizations
Skills:- AI and automation tool expertise (n8n, Make, Salesforce, Dust, Claude) for workflow optimization
- Executive stakeholder communication and presentation
- Data-driven decision making and analytical thinking
- Cross-functional collaboration and influence
- Process design and operational scaling
#LI-Hybrid
Below you will find the reasonably estimated annual On-Target Earnings (OTE) range for this role. OTE reflects total target compensation, reflective of base salary and variable compensation (e.g., commission or bonus). Your starting compensation within this range will be based on your relevant skills, experience, and education, with any future adjustments informed by role scope, performance, and internal pay equity. In addition, Mirakl offers a wide range of competitive benefits including health, dental, 401(k) match plan, commuter, and PTO. Find out more about our benefits here.
OTE Pay Range
$138,750-$175,750 USD
